Case Studies


Improving Performance with Better Data Management

By | Case Studies


Steady market growth was creating data and infrastructure management challenges for Sleep Health, prompting the company to seek a more flexible, cost-efficient solution. Working with BACS, Sleep Health was able to consolidate its growing volumes of data to a cloud-based server environment. The upgrade has helped the company improve scalability, increase efficiency, and bolster security to meet increasingly strict compliance mandates.



Keeping databases running efficiently, reliably and with high availability can be a tedious, time-consuming task. Sleep Health, a company that specializes in the diagnosis and treatment of sleep disorders, found itself waging that battle on a daily basis.

As the company expanded its operations and added more locations, the cost of managing its IT infrastructure increased as well. With the number of individual SQL databases deployed at each company location continuing to grow, Sleep Health realized it needed a more flexible, efficient approach to managing its growing data volumes and escalating infrastructure environment.



To gain insight into the sleep patterns and potential sleep abnormalities of its patients, Sleep Health uses proprietary sleep analysis software as part of its diagnosis and treatment procedure. To run the software, technicians are required to either access the program through an Internet connection or use remote software to log into the individual workstations at each site.

Sleep Health needed a more scalable server infrastructure that could more efficiently manage its growing application workload demands and deliver faster processing of increasingly large data volumes. As a healthcare provider, another pressure point for Sleep Health was consistently meeting the data protection and privacy requirements outlined in the Health Insurance Portability and Accountability Act (HIPPA).

While the need for better performance was clear, the sheer volume of data also presented some unique challenges for Sleep Health. Nearly six terabytes of patient data needed to be managed in accordance with HIPAA guidelines, but the company’s spiraling database environment was making that task increasingly more difficult.

“We knew we needed to manage our data more efficiently and began looking for a way to streamline this process and consolidate our databases without adding more complexity and technical resources to our existing infrastructure,” said Sleep Health.



To help improve the performance and efficiency of its data infrastructure, BACS worked with Sleep Health to consolidate its server environment and migrate its growing volumes of data into a more flexible cloud-based solution.

BACS also helped Sleep Health implement a complete PC refresh across all of its sites; upgrade to next-generation firewalls; implement wireless backups to improve network reliability; and conduct a due diligence evaluation for a new ERP platform.



Consolidating its data infrastructure into a cloud-based server environment has helped Sleep Health improve data management and strengthen its data security with confidential patient files and databases now protected behind highly secure cloud infrastructure. The flexible cloud-based server helps ease bandwidth constraints, allowing technicians to more quickly and easily access and run its sleep analysis software on individual workstations at any point in time.

“Our ability to easily scale resources in the cloud gives us the agility we need to respond quickly to new growth opportunities,” says Sleep Health. “We can quickly add new databases without the capital and management expenses that often accompany new infrastructure deployments.”

The BACS team was able to implement Sleep Health’s extensive PC refresh with minimal disruption to operations and involvement of internal IT staff. As a sleep treatment provider, much of Sleep Health’s work is conducted during the middle of night and on weekends, so having reliable, around-the-clock IT availability and support was critical for this project. BACS was able to easily meet this demand without any change in its current workflow or scope of capabilities.

With its in-depth ERP due diligence assessment, BACS was able to help Sleep Health vet multiple ERP platforms. The detailed evaluation provided the company with valuable insight into the true cost of ownership, resource commitments, integration requirements, and how well each solution aligned with the company’s overall business strategy.

“There’s a lot we can attribute to BACS in terms of their ability to surpass our expectations for this project,” said Sleep Health. “The deep technical expertise of BACS’s consulting team proved instrumental in helping us clearly define our business requirements, understand the specific problems we were trying to solve, plan for future growth, and manage our expectations from a technology perspective.”

The server migration has provided Sleep Health with more scalable operations, improved data management efficiency, enhanced network performance, and helped strengthened its data security. The ability of BACS to consistently deliver high quality service and expert guidance has helped it maintain a 90 percent plus satisfactory rating since bringing Sleep Health onboard.

“It was really important for us to have the same team working on all these projects for continuity and consistency, “says Sleep Health. “That’s worked out really well for us. BACS clearly understands our strategy and the goals we’re trying to achieve, which makes for a truly strong relationship.”

Consolidating Sleep Health’s databases into a cloud environment has helped streamline its data management capabilities to meet HIPAA requirements and better position the company for future growth. Meanwhile, reducing the burden of managing multiple databases and onsite infrastructure has helped the company achieve significant cost savings.




medical it company

Driving Business Growth with More Agile IT

By | Case Studies


Inflexible IT infrastructure, increased security concerns, and escalating scalability challenges led Recor Medical to explore more effective IT configuration alternatives. Working with BACS, the company was able to consolidate its existing server infrastructure into a cloud-based file sharing solution that addresses the company’s scalability and security issues while helping to streamline data management and ease compliance burdens.



In today’s highly competitive healthcare market, technology can be an enabler of success or the barrier that holds you back. That was the scenario facing Recor Medical as it sought to scale its IT infrastructure in preparation for rapid business growth.

Headquartered in Palo Alto, CA, Recor Medical is a private, development-stage medical device company that designs and manufactures a proprietary ultrasound ablation system designed to treat resistant hypertension and high-blood pressure. As the company added staff and assembled the resources it would need to conduct a series of clinical trials in the United States and Europe, it realized its IT infrastructure would need a significant upgrade to meet the performance, security, and data governance requirements this effort would demand.



With clinical trial preparations underway in Europe and the majority of its files housed on a server in California, Recor needed a more efficient, streamlined approach to file sharing and collaboration. Managing permissions for data access also emerged a top priority in light of impending General Data Protection Regulations (GDPR) that were nearing final approval in Europe at the time.

After losing confidence in the ability of its current IT consultant to effectively guide them through this critical transition, Recor turned to BACS for assistance. BACS began with a detailed assessment of Recor’s existing IT environment, which uncovered several opportunities for performance and cost improvements, including ways to strengthen its network security and bolster its threat defenses.

Multiple business users accessing and sharing files across continents was beginning to strain the company’s existing server and internet connection. Any network downtime could greatly impact productivity and bring collaboration to a standstill. To help ease bandwidth constraints and network disruptions, BACS recommended Recor upgrade its existing server to a cloud-based file sharing solution.

Key to the success of the project was making sure the new platform would provide Recor’s users with reliable and secure access to confidential files and data while delivering the speed and performance needed to meet the company’s escalating file sharing and collaboration demands.

Another area of focus centered on the company’s existing wireless network, which lacked important enterprise-grade capabilities, including the ability to meet the reliability, performance, and robust security demands required by a fast-growing medical device company.



With built-in agility and efficiency advantages, the cloud-based file sharing platform offered the ideal solution. The systems helps Recor better manage storage costs while providing improved file sharing, file security, and data governance capabilities in a centrally managed system. Users can easily share files and collaborate remotely with greater ease and efficiency and less downtime.

Detailed folder permissions within the file sharing solution provide tightly defined rules around access to certain data. The system detects changes to files and syncs them, keeping both copies up to date while hybrid storage and backup provides redundant protection.

“Granular control and shared permissions in a cloud-based platform is precisely what we needed for secure, efficient collaboration across the business,” says Rancor. “The ability to access files without worrying about network slowdowns and workload constraints opens the door to greater productivity.”

To help bolster its security, BACS recommended Recor upgrade to an enterprise-class wireless network and replace its existing firewall with a next-generation unified communications firewall from Cisco. The new firewall, along with advanced malware and threat detection capabilities, help Recor quickly detect and contain threats that evade front-line defenses.

BACS also helped Recor implement a new document management platform and worked with a third-party provider to validate the system. The centrally managed system captures, stores, and retrieves both paper and electronic documents, helping to ease regulatory compliance burdens and improve collaboration through better workflow monitoring and version control.



By moving its data and server infrastructure to a cloud-based file-sharing environment, Recor gained the flexibility it needed to rapidly scale its business. Meanwhile, the more robust and resilient wireless network, along with advanced threat detection capabilities, gives Recor the security reinforcement and data governance capabilities it needs to operate in a highly regulated environment.

“The granular permissions provide Recor with significantly stronger data security measures while the cloud-based platform gives them the efficiency and scalability need to files it needed,” says James Berger, BACS.

The file share platform’s cloud-based functionality was essential to helping the company gain the flexibility and reliability it needed without adding management complexity and support costs.  Meanwhile, the new wireless network’s enhanced reliability and faster download speeds bring a new level of efficiency and productivity for content sharing and collaboration.

The deep expertise BACS brought to the project proved instrumental in helping to tip the scales in their favor. Once BACS gained the trust of core stakeholders and were able to answer all of their questions openly and honestly, the BACS team was able to bring everyone onboard quickly.

“We were very upfront in our approach, sharing with them our success with similar projects and explaining to them why our recommendations offered the best fit for their needs,” says James Berger, BACS. “Ultimately, it was our honest feedback, deep expertise, and solid references that gave them  confidence in our ability to deliver.”

Intelligent planning and efficient execution factored heavily in Recor’s ability to scale its operations quickly and securely. The cloud-based file sharing platform proved to be the ideal solution, giving Recor reliable, centralized control and management of corporate data, along with fast, efficient collaboration across the organization.

“Our ability to execute the project with minimal disruption across different time zones was critical to the success of the project,” says James Berger, BACS.”

With its new cloud-based file server environment, Recor has improved its collaboration capabilities, streamlined its compliance efforts, strengthened data security, and reduced infrastructure management costs. As a result, Recor can now focus more attention on discovering new treatments, improving productivity, and driving business growth.





Eargo Case Study

Rapid Wireless Deployment Helps Pave the Way for Business Expansion

By | Case Studies, IT Support


After relocating into a new, more expansive office building, one of the first priorities for Eargo, a West-coast-based hearing device manufacturer, was quickly establishing reliable wireless connectivity. Working with BACS, the company was able to install the required infrastructure and activate a new wireless network in a matter of days. The rapid installation helped ensure the continuity of its business operations while creating an IT foundation that would help drive business growth in the years to come.      



Growing a business from a small startup operation into a large-scale manufacturing enterprise doesn’t happen without a few obstacles along the way. A frequent challenge for many companies is navigating the complexities of technology deployment and scaling up IT infrastructure quickly and efficiently. That was the scenario facing Eargo, a Silicon Valley-based designer and developer of small and virtually invisible direct-to-consumer hearing aids. 


While this was not the first challenge of this type for Eargo, the degree of urgency, in this case, was more intense and the scope of new infrastructure required for this expansion was on a much larger scale. Having quickly outgrown its previous office, the new facility would provide the company with more than 30,000 square feet of new office and manufacturing space. 


With only minimal IT infrastructure in place, Eargo’s first order of business was establishing wireless access to the building as quickly as possible. To help them find a solution quickly, they turned to BACS―the same IT provider who had helped them overcome previous expansion hurdles and one they knew they could trust.



After signing the lease on its new building, Eargo’s first task for BACS focused on how quickly they could get a wireless network installed. The infrastructure not only needed to be ramped up quickly but also needed to be carefully planned to allow easy scalability as the company began to add new staff and scale-out its manufacturing operation. 


To define exactly what Eargo meant by “quickly” and provide more precision to the timeframe they had in mind, company executives posed to BACS a simple and pointed question: “Would it be possible to install a wireless network and get it up and running within a week?”


For a company like BACS that prides itself on ingenuity and thinking outside the box, the question instantly became a challenge. Initially, the BACS team wasn’t sure if the goal was feasible. But as they weighed their options, the idea of a phased approach emerged as a potential option. 


“The plan that emerged was that we would install a temporary wireless network first, giving them the quick connectivity they needed as they continued to relocate staff, install equipment, and prepare the facility for full-scale production,” said James Burger, CIO, BACS. “At the same time, this staged approach would give us the extended runway we needed to lay the groundwork for a more robust, permanent wireless solution.” 


Strategic Network Management


With the scope of the challenge more clearly defined, BACS began to work on the solution. That same day, BACS ordered the core infrastructure it would need for the initial deployment. The following day technicians ran the cabling. Two days later they installed the firewall, access points, along with a 4G wireless access card. Within five days, BACS had the infrastructure fully installed and the wireless service activated, providing Eargo with fast the connectivity it needed along with sufficient speed and bandwidth to meet its immediate needs.  


“We used a 4G access card we had on hand and were able to negotiate a 60-day temporary wireless connection at a substantial discount with one of our preferred vendors,” said James Burger, BACS. “This allowed us to get the company up and running quickly as we continued to plan and configure the supporting infrastructure they would need to support a high-speed fiber connection.”


While establishing the wireless connectivity was at the top of Eargo’s priority list, other needs quickly rose to the surface. One of those was installing a new business telephone system, as well as adding a cloud-based server to support the company’s rapidly growing volumes of data. 



Before the temporary 60-day wireless plan had expired, BACS was able to install a new 100 Mbps fiber-optic network and remove the temporary 4G connection. Thanks to smart planning and diligent effort on the part of BACS, Eargo now enjoys optimized and seamless wireless connectivity through its facility. 


The phased approach helped provide Eargo with a smooth transition into its new space, allowing it to scale out of its office and manufacturing environment at a controlled pace with minimal business disruption. 


As the company began to ramp-up its engineering operation, Eargo relied on BACS to help it build out its IT infrastructure, including installing a new cloud-based server that could run its various engineering tools. Thanks to BACS’s extensive experience working with SOLIDWORKS, Mathcad, and other engineering tools, BACS was able to help Eargo install these applications at substantial cost savings compared to specialized third-party integrators.


BACS’s deep technical expertise also proved instrumental in helping Eargo select and implement a new business phone system, deploy new call center infrastructure, as well as implement the cabling to conference rooms to run flat-screen monitors for online meetings and video conferencing. The new business phone system and call center infrastructure are designed to meet Eargo’s current needs while allowing room for expansion. 


From its initial site analysis and needs assessment to planning and implementation, BACS was able to provide a fast and efficient infrastructure deployment, integrating complex technologies in multiple phases that all work seamlessly together. The rapid wireless installation and carefully planned infrastructure build-out have had a profound impact on helping Eargo drive business growth, boost productivity, and strengthen its network and IT security.


Like with many expansion projects, IT and infrastructure needs can be easily overlooked until the last minute. One advantage BACS brought to the project was its deep business planning expertise and its insistence on scheduling quarterly meetings, which were vital in helping to gain a clear insight on upcoming priorities, potential roadblocks, and what the team needed to be preparing for next.  


“Our quarterly meetings proved instrumental in helping to eliminate many of the last-minute surprises that often arise in rapidly-evolving IT projects,” said James Berger, BACS. “Another advantage was our early involvement with the client from their small start-up stage. Our scope and depth of engagement with Eargo factored heavily in terms of our ability to clearly understand their goals, their timelines, and what they wanted to accomplish.”


Like many growing companies, Eargo is well-aware of the complexities, delays, and obstacles that are all-too-common in the world of technology deployment. But in this case, the company also discovered that with the right support, some creative thinking, and diligent effort, it is possible (though indeed rare) for events, timelines, and tasks to fall into place precisely as planned.  


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