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managed It services

Security Protocols

Mitigating Potential Threats with Sound Security Protocols

By | Cloud, Data Protection, IT Support, managed It services, Networking, Security

As cybersecurity becomes increasingly more complex, many organizations lack the resources or knowledge they need to create an effective security strategy. That’s why you need a trusted expert who not only understands the latest security trends but can accurately define your business requirements and implement a plan that aligns with your current and long term needs.  This is especially critical as companies move toward more hybrid cloud environments.  

 

One of the biggest advantages of the cloud―flexible data access―can also be a major weakness if security isn’t effectively factored into the equation. Safeguarding systems and assets against rising threats is crucial, but levels of protection should be carefully balanced against your unique business objectives.  

Technology plays a critical role, but equally important is the need to work with an experienced security expert capable of creating and maintaining effective security practices. Bad actors and cybercriminals s are continuously exploring new ways to penetrate your defenses, which underpins your need to develop and implement sound policies based on defined user preferences and your unique business needs.

 

Your managed service provider should be capable of implementing advanced security techniques and practices, including strong access controls, the latest malware protection, and proactive security scanning. You’ll want to make sure the provider you work with can adapt to change and growth and remains on the cutting edge of technology innovation.  

 

Your service provider’s security operations team should be able to clearly demonstrate the practices and processes it uses to safeguard vital business assets. To protect sensitive data, IT policy controls should be automatically enforced through technical elements, such as authorization, authentication, access controls, password complexity, alerting, and system monitoring. 

 

Your security provider should be clear about its procedures for keeping you informed about the ongoing performance and support issues. Your service provider should be able to clearly outline and define its response capabilities. What is the expertise level of support staff? What is the standard response time? What are your protocols for data access? 

 

Most managed security teams operate 24/7, with staff working in shifts to continually track and record activity and mitigate potential threats. Among the core operational protocols and security responsibilities include: 

 

 

Manage access. 

 

Strong application controls like encryption and authentication can help safeguard information across networks and on endpoint devices, helping to thwart attackers from transferring or copying critical business data. Your cloud provider should be able to provide documentation that shows a separation of duties for administrative functions, disclosing the level of access that each user has and how those levels are maintained. 

 

Define policies and procedures

 

Usage policies define what behaviors are and aren’t acceptable. You most likely have some protective measures in place to address internal threats. To help bolster this vital layer of defense, your security provider will work with you to define and implement policies and practices based on your usage preferences and requirements or mandates specific to your particular market.

 

Data protection. 

 

Data encryption is critical for organizations operating in a cloud environment, helping to make sure critical data remains protected while in use, at rest, or in transit. For even greater protection, consider full-disk encryption, which it encrypts the complete hard drive, safeguarding the data as well as the applications and operating system.  

 

Manage deleted data. 

 

Within a typical cloud environment, sensitive data can easily find its way into uncontrolled and hidden systems and services. When it’s time to delete confidential data, or remove resources storing sensitive data, it’s important to consider the potential spread or replication that often occurs during normal IT operations. Your service provider will analyze your cloud environment to determine where confidential data may have been cached or copied and decide the proper steps to help ensure successful deletion of the data.   

 

Preventative measures

 

To help potential threats, effective security protocols include preventative measures designed to keep team members up to date on the latest cybersecurity trends, recent advances in security techniques, and updates on new emerging threats. This knowledge can help shape your security roadmap and improve disaster recovery planning, helping to guide and prioritize your response in the event of a data breach. Preventative measures and protocols also include actions to mitigate potential, including regular updates to existing systems; modernizing firewall policies; identifying and correcting vulnerabilities.

Continuous monitoring

 

Security controls define the methods and protocols used by the operations team to monitor the network to identify anomalies or suspicious activity. Continuous network monitoring helps ensure your security team is immediately informed of potential or impending threats, putting them in the best position to prevent or mitigate impact. Continuous monitoring enables security teams to strike and optimum balance between proactive and reactive measures as any abnormality in activity is immediately detected.  

 

Effective recovery. 

 

In the event of a disaster, security protocols will be executed to recover systems and restore compromised or lost data. Actions may include wiping endpoint devices, reconfiguring and testing security systems, or implementing effective backups to circumvent the attack. Effective recovery execution will return your cloud infrastructure to its original state. Procedures and steps should also be in place to figure out what happened and how it happened. The security team will use event and log data to track the problem and identify the source.

Ensure compliance

 

Many cloud security processes are shaped by established protocols and best practices, but some are guided by compliance requirements. Your managed service provider is tasked with regularly auditing of enterprise systems to help ensure consistent regulatory compliance. Following regulatory protocols not only helps safeguard confidential data, it can also protect your organization from legal challenges and reputational damage resulting from a data breach.

 

A strategic approach to cloud security

As with any IT investment, migrating to the cloud comes with certain risks. Minimizing those risks and capitalizing on the full potential of cloud requires a strategic, pragmatic approach, evaluating essential infrastructure requirements, security protocols, risk factors, performance needs, and cost considerations.

Engineering IT Solutions

Four Costly Misconceptions Many Construction and Engineering Firms Have About IT

By | IT Support, managed It services

Have you started to doubt the value of your IT service provider? Misconceptions about this complex field can arise from a lack of shared knowledge when observations do not present a full picture. If you wonder about your company’s need for information technology (IT) services, your experience as a toughminded decision-maker may contribute to your evaluation. Your depth of knowledge and experience in contracting or engineering may obscure your awareness of IT’s detailed requirements, and misconceptions can form. Some of them may cost more than you imagine.

Misconception #1

My computer network does not need monthly monitoring and maintenance; I only want to pay for repairs or support on an “as-needed” basis.

An erroneous understanding of technical issues creates preconceptions that can make you devalue your IT, and it frequently happens among smaller construction and engineering companies. With the complexity and dynamism of computer technology, the demand for technicians who understand the relationships between software, data, firewall applications, and the total system becomes increasingly important. Computer systems need regular updates and routine maintenance to deter cybercrime invasions and prevent attacks by viruses and hackers.

Here’s a checklist of the necessary IT tasks you can use as a guide to ensure your IT system’s consistent operation.

Daily, Weekly, and Monthly Updating Processes:

  • Check Bentley and Autodesk license managers for critical updates, conflicts, functionality, and potential issues.
  • Check Bentley and AutoCAD for updates and schedule updates with clients.
  • Update all Sage CRE, Viewpoint, Deltek, and other accounting applications.
  • Install security patches and updates as a critical factor in maintaining your system and detecting daily cyberattacks.
  • Update and monitor anti-virus software.
  • Update and monitor firewall applications.

Backup Processes:

  • Check backups daily to ensure that occurrences appear every hour.
  • Manage and monitor all computer networks and connected devices to safeguard against cybercrime, data loss, and sluggish system performance.
  • Monitor and maintain email file size to prevent difficulty with transmitting large files.

Maintenance Functions:

  • Install and update spam filter software.
  • Detect and remove spyware.
  • Conduct monitoring of workstations and server disk space.
  • Monitor hardware to detect any potential for failure.
  • Optimize systems to ensure maximum speed.

Recommended Action

You can expect a reliable IT support company to provide a regular schedule to update, backup, and maintain your system. You have a justifiable reason to replace a service that fails to perform these essential functions that protect your system. Regular service and efficient monitoring prevent the loss of valuable files and protect your system from malicious intrusion by hackers who intend to inflict damage.

 

Misconception #2

My nephew’s/neighbor’s kid/brother-in-law/office manager knows this IT stuff and can care for our computers.

Your ability to save money may account for at least some of your business success, and many other business owners share it. However, a decision to economize by eliminating a highly skilled position may produce counterproductive outcomes. The tasks of conducting maintenance, virus prevention, and updating computer systems demand an experienced professional’s full-time attention. Issues that may occur intermittently require time to observe; reliance on knowledge can help an IT technician identify and correct problems. When you remember that your experience helped you resolve difficult issues, you can understand the importance of relying on a qualified professional.

While interim part-timers may not know how to fix problems, you may find that they can create issues easily. Your IT network and the data that it contains may support the core of your business. Access to it by an inexperienced person can cause almost irreparable damage. The cost of restoring lost files or reversing the effect of mistakes can far exceed the price of a professional IT service.

Recommended Action

Stay with a qualified professional.

 

Misconception #3

All IT support companies offer the same service. You can find your best option with the one that offers the lowest price.

Generalizations can perpetuate preconceptions and help enforce false impressions. While assumptions may make you think that a product has low value because of a low price, the truth may lie elsewhere. In a high demand field, IT support technicians can demand competitive wages just as other professions require. Some may set lower prices to get started in the business, but a low rate may indicate a lack of experience. When you place a minimum of five years in business as a criterion for hiring an IT support company, you can expect a high-quality performance. You may find a closer alignment for your firm’s requirements by searching for a company with previous contracting or engineering firms’ experience.

Some IT service providers may offer a low price, but the quality of work may suffer. Outsourcing to overseas companies can allow access to your firm’s data, email, and personal files, providing a potential risk that can require your time, effort, and resources to resolve. Others may offer temporary jobs to college students or new technicians who accept opportunities to learn the work for low wages. The outcomes of these practices can produce consequences that you may not realize for weeks or months.

An unqualified technician’s improper diagnosis can allow work to proceed on a problem that does not exist. Television reporters have tested computer repair shops’ ability to find and fix a disconnected cable, and many failed. While not producing the same dire effects as a failure to note defects in your computer system, the possibility of an unknowledgeable worker accessing your company’s information deserves some consideration. No low price can compensate for damage to your accounting records, bank accounts, browsing history, client data, or your proprietary business concepts.

When you find a company that seems to fit your criteria, you can fine-tune your selection by interviewing its marketing representative. The best IT service providers spend time asking questions to understand how their services match your requirements. Just like your clients check your reputation with others who hired you for contracting or engineering services, any company that deserves your business can provide many satisfied customers’ references to check if you choose.

Recommended Action

Look for experience and knowledgeable questions as qualifications for your IT service provider.

 

Misconception #4

An honest IT support company can provide a telephone quote.

While the apparent convenience of getting a price estimate over the phone may appeal, your experience in the business world advises against it. Professional technicians need to inspect your system before they can tell you a price for their services, and you do yourself a favor by not asking for a guess. Some unscrupulous IT service providers offer a low price on the phone to get a contract with you, but the price may change with unexpected add-ons that add hours to the bill. Firms that you can trust do not use hourly billing. A flat-rate and a fixed fee quote before work begins can ensure you of reliable service.

Recommended Action

Invite an IT service provider to an interview at your site to review your requirements and provide a written quote for services.

Every misconception has at least a grain of truth in it, and each can provide a heads up to take note of vital issues. While they may mislead you on the importance of choosing a professional IT service provider with reliable references and competitive pay requirements, they serve a valuable purpose. By refuting them and getting to the facts, you gain knowledge that benefits your company.

 

Why-you-need-an-IT-strategy

Why You Need An IT Strategy

By | managed It services, Strategy

Planning and strategy are key components of any successful business. The best business leaders in the world are constantly looking into the future and planning for what will come. That rings true in all parts of the business, including information technology. IT strategy is more important than ever heading into the second decade of the 21st century.

Organizations with no IT strategy are not prepared for the challenges that lie ahead. If IT strategy is so important for businesses to compete, why doesn’t every business have a comprehensive strategy? Creating and executing an IT strategy is much more challenging than most businesses believe. There are many obstacles that prevent organizations from accomplishing this task.

Often businesses will start the strategic planning process, but then they become distracted by issues and tasks that they see as more urgent. Even if a business creates an IT strategy, they often fail to execute the vision presented in the strategy. Some teams will put the IT strategy on their shelf and will not refer to the strategy again until it is time to update the document.

 

What Is An IT Strategy?

An IT strategy is more or less an action plan that details how an organization can utilize all of their IT resources to support business objectives. IT strategy can also be referred to as technology strategy. An IT strategy is generally detailed in a comprehensive document that describes all of the factors that affects how an organization invests and uses technology. This document is an important piece to a business’s overall strategy to meet its goals.

Your organization can use this document as a strategic roadmap for using IT to create business value and a return on investment. An IT strategy should be designed to be flexible as technology is rapidly changing. Many organizations have to continually adjust their strategies when the unexpected occurs. For example, companies had to scramble during the COVID-19 pandemic and completely move many processes online in order to enable employees to work from home.

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Why Do I Need An IT Strategy?

An IT strategy will help ensure that everyone in your organization is on the same page when it comes to information technology. Technology is more important than ever in the business world. Many organizations are going through digital transformations where manual processes are moved into the digital world. Companies now rely on various technologies to improve service offerings and better serve their customers. An IT strategy will help ensure that all IT technologies will help add business value.

When your organization goes through the process of creating an IT strategy, your team will have a chance to assess all parts of your business that are affected by information technology. Strengths and weaknesses can be identified throughout the organization and action can take place to address them. An IT strategy can help you identify areas in your IT department that need investment. Your team can justify capital investment in key IT areas by showcasing them in an IT strategy document.

Now that we have an understanding of IT strategy and why it is important, let’s jump into how your business can create an IT strategy.

 

How To Write An IT Strategy or IT Assessment

There are many methods that companies employ to create an IT strategy. The way an organization goes about creating the final document will largely depend on the size of your business, what industry you operate in, and several other factors. The final IT strategy document your business creates will likely look different than any other business’s document. However, there are some commonalities that many IT strategies have, which you can base your IT strategy on.

Most IT strategy documents will contain the following elements:

  • A comprehensive list covering all of the personnel and infrastructure that is currently available to the organization, as well as future needs.
  • A forecasting budget that details an estimate of capital expenditures, infrastructure costs, personnel salaries, and other costs for multiple years.
  • A list of important current and future IT projects that will impact the organization.
  • A list of internal and external forces that will affect IT personnel and resources over the next few years.
  • The cybersecurity outlook of the organization and what needs to be more secure in order to prevent data breaches.
  • The current best practices that the IT department utilizes.

There are many more elements that your IT strategy could contain, but these should help your business get an idea of what should be included in your final IT strategy document.

Whether your business operates with little IT infrastructure or robust IT infrastructure, an IT strategy is key to meeting business goals.

Your team may feel overwhelmed with the idea of taking several weeks or months to develop an IT strategy. There may be no one in your organization that has experience developing this type of strategy. Creating an IT strategy that does not accurately portray and assess the IT situation in your organization could prevent your business from reaching its goals. In that case, your organization may need some help creating and executing an IT strategy. Thankfully, the experts at BACS are here to help.

 

BACS Can Help Your IT Strategy

BACS can help your organization develop a comprehensive IT strategy that meets your unique needs. No matter if your organization has one location or 1,000 locations, our team can help you create an IT strategy that will cover all of your bases. We will ensure that your strategy will help your business meet your end goals

Reach out to BACS today to learn more about how we can help you create and execute an IT strategy. Our team can guide you through the entire process of developing an IT strategy and ensure that you have the resources and dedication necessary to execute the strategy. BACS is more than happy to help, as well as answer any questions you may have regarding IT strategy and why you should invest in one.

 

Contact Us for a FREE Security Assessment

 

 

 

 

 

it service provider

How to Solve the Top 4 Complaints Engineering, Architectural, and Construction Companies Have with IT

By | IT Support, managed It services

While you may be convinced that information technology (IT) makes work life easier for professionals who work in the building industry, you and your colleagues have some complaints about how IT is executed within your field. You want to continue replacing manual processes and tools with digital ones that support higher levels of productivity.

However, your work’s precise nature and the tight deadlines you live under leave no room for inadequate IT solutions. In most cases, finding the right IT solutions for your firm is as easy as choosing the right service provider.

Here are the top four IT challenges that slow the progress of digital transformations in the fields of architecture, engineering, and construction. We also give you some tips for securing the right IT service provider to resolve these issues efficiently.

 

  1. Ineffective Data Back-Up and Recovery

You’ve worked for weeks on schematics for a client’s new apartment building that’s scheduled to open in one of your city’s most upscale neighborhoods. The project means lots of money for your client and plenty of prestige for your community. It also means that you and your team are under tight deadlines to get the engineering documents finalized and off to the construction team. Then it happens. One of the critical CAD files that was under review by your team was accidentally deleted.

You wisely anticipated this kind of mishap and have a data backup and recovery plan in place for your firm. However, you’re unsure if your IT service provider can recover the most recent version of the file. If the IT company can’t restore that version of the file, your team will be spending a lot of time redoing work and doing quality checks on the new diagrams.it services complaints

The answer to this dilemma is in your service agreement. Check to see if your agreement supports file-based backups that allow the IT company to back up your data frequently. When in the market for a new IT service provider, only employ one that does hourly backups.

Be wary of companies that only offer incremental, hourly backups. While incremental, hourly backups are better than no hourly backups at all, they give users a false sense of security that their data can be completely and quickly restored at any time. File recovery from incremental backups requires administrators to piece together data from different sources of backed-up files. Missed data is common.

Ideally, you want a service agreement that supports full backups of files on an hourly basis. These types of data backup plans normally require larger storage spaces and higher bandwidths. Look for a well-known IT service provider with the capacity to offer this level of service.

 

  1. Email File-Sharing Limitations

Collaboration among team members on design-build projects can become quite intense. You create floor plans for multi-story buildings and want to get immediate feedback about them from your team. Your first move is to open up your email program, compose a note to multiple recipients, and attach your files. You hit send. After moving on to a dozen more critical action items, you check your inbox for your colleagues’ anticipated responses. Instead of getting marked-up files from your design team, you’re greeted with an ambiguous bounce message.

The message tells you that the email you sent either exceeded the system’s size limit or the recipient’s mailbox is full. For many email providers, the standard size limit for messages is 10MB. However, some internet service providers (ISPs) that offer mailboxes limit incoming mail messages to 5MB. This issue is hard to manage because you have no control over the amount of space left in a recipient’s mailbox, and you don’t know for sure the size cap for incoming messages that his or her service provider sets.

To avoid bounce messages and dreaded email program freezes, you’ll want to talk to your service provider about getting higher limits for the amount and size of emails you can send through your company’s account. You may need an upgrade.

Even if they have the highest limits that ISPs offer, some people still exceed their mailbox spaces. If you’re working with an internal team, it’s a good idea to set policies in place to archive old emails periodically and remove them so that they don’t impact mailbox space.

Experts offer best practices for emailing large CAD files that work well whether your recipients have generous email size limits or not. They recommend placing your files in a folder, compressing the folder into a zip file, and attaching the zip file to your message.

If your files aren’t particularly sensitive, you can always encrypt the documents and upload them to a cloud storage platform. You’ll then be able to email multiple recipients a link to the documents, which drastically cuts the size of the sent email.

 

  1. License Error Messages

Engineering software tools that are produced by Bentley Systems are the gold standard in the building industry. While nearly every architecture, engineering, and construction firm is familiar with Bentley tools and uses them regularly, users’ concerns about unexpected license fees go mostly unaddressed.

Consider this scenario. A small architectural firm has agreed to buy four licenses for Bentley’s Microstation software. As engineers check out the licenses one by one, the decremented amount of licenses shows up on a management platform that Bentley offers its clients. However, Microstation programs are still available to other company users who access them by signing up for a trial. At the end of the billing cycle, Bentley Systems charges the architectural firm extra licensing fees for using more licenses than the initial.

Several engineering firms have requested that Bentley Systems cap their license usage so that access to programs is blocked for members of their companies whether these programs are associated with trial subscriptions or not. Bentley hasn’t yet come up with a satisfactory solution to stop the surprise bills. The problem is so pervasive that new competitors such as Autodesk highlight Bentley’s billing flaw to boost their marketing campaigns.

Suppose you have no plans of migrating to new engineering tools any time soon. In that case, you’ll want to invest in a 3rd-party asset management platform to help you and your team manage Bentley software licenses, track license usage, and stop these billing errors.

 

  1. Poor Customer Service From Outsourced IT

While every IT company claims to have exceptional customer service, the reality is that not all of them live up to their marketing claims. You’ll find data backup and recovery experts who can’t give you access to a backed-up file that was mysteriously corrupted. If the company can retrieve your file, it will make sure that you know that it’ll take a week for its representatives to get the file and send it to you. You’re upset because all that you can remember about your agreement with this company is that it promised that its services would result in minimal downtown to your firm’s operations.

When working with IT service providers, the solution is to document the service needs of your organization, find a company that can fulfill those requirements, and get their performance claims in writing. If a company claims that it can quickly retrieve and restore your backed-up CAD files, get it to quantify a time frame for this task, such as within 24 hours. Before selecting an IT service provider, you’ll want to check out its marketplace reputation. If it has been unresponsive or incompetent with previous customers, it’s unlikely that it will change its operating style for your company.

Continuing to modernize your architectural, engineering, or construction firm with powerful IT products and services offers many benefits. Some of them include improved collaboration and better construction site safety. In fact, you can’t remain competitive without the help of IT. Partnering with a highly-responsive IT service provider with the same values as your company is a great way to solve these top four IT issues and keep your firm moving forward.

 

VP-Small-Business1 - Bacsit

Building the Framework for a Better IT Experience

By | managed It services

In an era where technology often drives business growth, efficient and reliable IT performance is more critical than ever. To remain competitive, you need an IT service provider that not only understands the technology landscape, but also is focused on helping you solve business challenges, drive efficiency and build lasting value.

Understanding what IT capabilities your business needs to reach its goals is essential. Knowing how to get it done ―the planning, strategy and execution―is equally important. A results-focused, customer-centric approach to IT service requires close collaboration between the client and the IT consultant.

That’s why it’s important to choose an IT provider that not only has superior technical skills, but is also focused on delivering exceptional customer service. Finding the best match for your unique needs will help ensure you get the results you want and can set the stage for a high-productive, long-term relationship. Following are some key customer experience attributes to keep in mind as you evaluate your IT service provider.

 

  • Effective onboarding: Becoming a company that delivers excellent customer service requires many things to be done well. One of those is effective onboarding. Your service provider should take the initiative to set clear expectations from the start. Your goals should be clearly outlined and backed by actionable deliverables. One of the things we do at BACS to help ensure the relationship gets started on the right track is to hold an initial kick-off call. The call is important because it helps ensure everyone is on the same page and sets the tone for the rest of the engagement. It’s an opportunity for us to get to know more about the client, their challenges, their priorities and the dynamics of their team. We make sure the client understands who their main point of contact is going to be, set up a communication schedule, and identify some initial goals going forward.

 

  • Regular feedback: Businesses often have little time to focus on the routine functions of infrastructure management and day-to-day tasks. That’s where your IT provider can deliver superior service value. The best providers are continuously soliciting client feedback and seeking ways to enhance the service experience. One of the things that sets BACS apart is our persistence and commitment to listening to what our clients have to say. We ask questions. We take the temperature of the relationship. Where are your biggest struggles? How can we provide better service? We review our processes and remove any communication barriers. We hear what our clients have to so, but we also brainstorm with our internal team about opportunities, potential roadblocks, and what competitors are doing. Ultimately we use the feedback to improve the client experience and make it an integral part of the improvement process.

 

  • Fast response: Most IT organizations are stuck in reactive mode, continuously putting out fires and rushing to resolve the latest crisis. That’s why fast, efficient response from your IT provider is more critical than ever. Not only should our provider be available 24/7, but they also need to be able to respond quickly to critical issues. Ideally, our provider should have the ability to remotely monitor and manage your IT infrastructure. When action is required, alerts can trigger your IT team or your service provider’s help desk to initiate the appropriate response. Your IT provider should provide a clearly-defined service-level agreement (SLA) that outlines in detail the specific scope of services provided, standard response times and performance expectations. Your service provider’s ticketing system should be easy to use and focus on communication and customer satisfaction. It’s not enough for a system to ease the intake process―it must actually assist the IT team in quickly resolving issues. Ideally, all parties should be able to track issue progress. At BACS, once tickets are received, they are logged and sorted according to type of issue, automatically triggering requests to the appropriate resources or expert. Tickets are automatically tracked from start to finish to help ensure no request gets overlooked and is promptly resolved.

 

  • Exceed expectations: One of the keys to successful customer engagements and higher levels of satisfaction is empathy. Empathy means understanding the client from their perspective rather than viewing the situation as an outsider. At BACS, we work closely with our clients to understand their overarching vision and develop a defined roadmap as part of an ongoing “alignment” cycle. Recurring checks and ongoing follow up help make sure our recommendations are delivering results and are aligned with the client’s business goals. With daily reporting, quarterly reviews, personalized training, and additional support, your team can focus on strategy and growth instead of stressing over routine maintenance tasks.

 

  • Consistent performance:  It’s been said that all things being equal, customers will choose to buy from a friend. Establishing this kind of familiarity with clients requires consistent, personalized service throughout the client engagement. It requires diligence in keeping clients updated on our procedures and informed about ongoing performance and support issues. At BACS, our consultants are well-versed in the importance of integrating IT into your overall business strategy. We help you take full advantage of the opportunities a proactive IT approach enables, whether it’s growing revenue, capturing market share, or enhancing the customer experience. Our expert consultants understand the complexities and challenges of technology deployment and work ensure your solutions align with your priorities and will scale appropriately.

To help ensure your results are aligned with your business goals, our team will work with you to:

  • Develop a strategic IT plan and review it with you regularly to make sure we stay on track.
  • Address any gaps in your IT support needs recommend updates to address fast-changing IT and business performance needs.
  • Review your security practices and note any deficiencies.
  • Advise you on how best to optimize the performance and resiliency of your IT infrastructure
  • Establish an ongoing process that we’ll use to initially get your IT infrastructure and support processes aligned and then keep it aligned over time.

 

Reaping the benefits of superior IT service

It may not sound exciting, but one of the key ingredients to keep customers happy is consistency. It today’s era of rapid change, it’s easy to lose focus on what’s important. That’s where working with a customer-centric IT provider can deliver substantial value. By outsourcing ongoing support tasks to a trusted partner, businesses can focus on more strategic priorities with greater peace of mind knowing that their IT operation is running smoothly and efficiently.

Everything To Know About Managed Service Providers

MSP 101 – Managed Service Provider

By | IT Support, managed It services

Managed service providers are becoming more and more popular. Replacing or supplementing traditional IT teams with an MSP can improve the quality of a company’s IT infrastructure. Companies all over the world are taking advantage of all the benefits that come with working with an MSP.

Still, the concept of a managed service provider may be confusing to interested parties and could keep them from utilizing an MSP. Understanding the basics of what an MSP is will help businesses stay ahead of the curve.

 

What Is An MSP?

In order to better understand managed service providers, a bit of history of how they evolved could be useful. Managed service providers have a history dating back to the 1990s. During the early 90s, many IT companies only provided repair services to various technology pieces. That began to change as the 90s evolved and the industry rapidly evolved.

Internet speed was rapidly improving throughout the 90s until it reached a point where software applications could be deployed from a central location. This enabled the development of software that could manage and control a computer from a remote location. Innovative software solutions could be developed and deployed to a number of customers all at once.

The early 2000s marked the beginning of the managed service provider industry. IT consultancies began to create companies filled with computer engineers that could create comprehensive IT frameworks for other companies. By the 2010s this process had become much more robust to the point where an MSP could manage nearly all of another company’s IT software, strategy, and infrastructure. The rise of the cloud has only accelerated this trend.

MSPs have recently exploded in popularity with the rise of cloud services. The cloud allows services and software to run through the internet, instead of on your local computer network. This enables your business to access software, applications, and data anywhere in the world. The cloud has opened the door to various improvements in company productivity, but there are some potential drawbacks.

Managing this complex cloud environment can be extremely challenging. This is one of the key reasons why companies have turned to managed service providers. MSPs can manage the entire IT infrastructure of a company, including the cloud infrastructure. Many companies use an MSP to help take their company into the cloud environment. Managed service providers can also keep software applications up to date, database maintenance and setup, data analytics, cybersecurity, and more. Even with all of these services, some businesses are still hesitant to utilize a managed service provider.

If you could bring all of your IT infrastructure in house, why would you want to pay someone else to do it? Trusting and relying on another company to manage your IT infrastructure and data can be a scary proposition. Many companies want to do everything themselves, but the benefits of MSPs vastly outweigh the risks.

 

Why Do You Need An MSP?

Managed service providers create a ton of value for companies that they work with. If you have not switched to an MSP then you are likely falling behind your competitors. Here are a few reasons why you need a managed service provider.

 

Take Stress Out Of Your Life

Your expertise is likely not in the area of IT. A managed service provider will make your life much easier. Your business can call your MSP anytime to repair any issue that is affecting your business’s IT infrastructure. Your website and IT infrastructure will have significantly less downtime, so your employees will not have to wait around while repairs are made. Instead of worrying about managing an IT department, you can focus on the bigger picture. Your team will have extra time to focus on projects and keep your customers happy.

 

Cost Savings & Scalability

Many businesses believe that hiring an MSP may be out of their budget, but that is not the case. Managed service providers reduce the costs that businesses are responsible for. Companies will no longer have to worry about paying expensive IT employees or investing in IT infrastructure. MSPs will handle all of those costly endeavors. Additionally, as your business grows you will need to add additional IT infrastructure. A managed service provider can help you scale your business easily. Your business can easily increase server space and install additional applications to improve productivity.

Use Their Experts

Managed service providers are full of IT experts that can improve your IT infrastructure. Your team can use an MSP expert to work on a project that will improve your processes and productivity. Instead of having to hire an expensive consultant, you can work with your MSP to finish the project. This is extremely beneficial from an HR perspective as well. Your HR team does not have to manage additional employees and worry about key team members leaving the company. Your team can simply rely on your MSP experts to help out on any projects.

 

How BACS Can Help

Whether your company has 10 employees or 1,000 employees, BACS can create a customized solution that will meet your unique needs. Your business can take advantage of all the benefits that working with us comes with. From cost savings to less stress, your business will be able to focus on the core competencies that drive revenue.

 

BACS can answer any questions you may have about managed service providers and how we can benefit your organization. Reach out to BACS today to learn more about our services and offerings. Our team can develop a comprehensive, customized plan that will make your life easier and help your business grow.