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Technology

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Managed IT Services vs. Traditional IT Support: What’s The Difference?

By | IT Support, managed It services, Technology

Business technology has come far in just a few decades as many firms now enjoy operating in the cloud. While some companies still hold on to traditional tech support methods, modern enterprises are working closely with more modern Managed IT Services. Here’s a comparison of traditional and 21st century IT support.

 

 [Free  Resource Download]: 7 Tips  To  Create A Password  Policy  For  Your  Organization

 

Traditional Business Network Tech Support

Commercial organizations have embraced the internet as a backbone for connecting with other resources since the seventies. Retailers and suppliers were among the first commercial entities to connect online. Large firms typically hired their own in-house technology departments while small companies often turned to break-fix shops that often were fly-by-night operations seeking fast cash opportunities from widespread adoption of the computer revolution.

Another dimension of traditional tech support firms was the attempt to be all-things-tech without broad diverse knowledge of technology. Any type of computer or networking problem could potentially lead to massive amounts of downtime for hours or even days. Your business was at the mercy of technicians who might not have been familiar with your hardware or software, which took time to learn.

By the nineties it was very common for even small businesses to use computer networks. For maintenance they would often turn to help desks that weren’t interconnected with technicians in real-time like they are now. Consequently, response to technical issues was generally slow for coordination and troubleshooting. Then if the technicians made errors, it led to more costly downtime.

During the traditional IT era managers weren’t well informed about their business technology and simply trusted whatever tech support firm they found to fix bugs. Sometimes it led to long-term expensive contracts that contributed to a company’s financial collapse.

 

Related: The 10 Benefits of Managed IT Services for Businesses Like Yours

 

Today’s Managed IT Services

A Managed Service Provider (MSP), as defined by technology research giant Gartner, is a company that delivers various services and ongoing support to clients on their property, via the MSP’s data center or through a third part cloud provider. MSPs often pool their native services with outsourced resources to maximize serving client needs. High quality MSPs often offer the following IT services:

Cloud computing disrupted the traditional IT profession enormously. The rise of Software-as-a-Service (SaaS) firms such as Salesforce scrambled the IT landscape into a brave new setting that empowered businesses of all sizes to streamline operations. In other words, migrating to the cloud (a private or public intranet) helped business cut all kinds of upfront technology costs.

The cloud allowed businesses to operate more efficiently and independently. MSPs began offering a wider menu of technology solutions that old fashioned break-fix firms simply couldn’t compete with. Traditional help support personnel typically weren’t encouraged by their bosses to keep learning new technology, whereas today’s MSPs need to be experts on cybersecurity and innovations that make businesses more efficient and scalable, such as automation, AI and smart devices.

On top of that, MSPs learned how to talk with business decision makers on a personalized level instead of using the old scheme of shutting down questions or blurring answers with complex and confusing jargon. The new attitude of MSPs is to learn each client’s needs and provide custom solutions.

BACS IT Difference for Businesses Like Yours

The one difference that BACS IT has over other MSPs is our customer service experience. While many traditional help desks have limited capabilities and can be considered less efficient, BACS IT, an experienced MSP, can elevate your business to a more competitive level, allowing you to be more productive and profitable. Schedule a call with us and learn how we can bring your business up to date with the newest advancements in IT. 

teams vs zoom vs meet

Microsoft Teams vs. Zoom vs. Google Meet

By | Technology

Video conferencing is more important than ever before as businesses of all sizes across the world have embraced this technology. Organizations can quickly communicate with each other through video conferencing without the need for long travel days. Teams can work together more efficiently and effectively without being in the same room.

There are countless options to consider when choosing a video conferencing software solution. Choosing the correct option for your business will help you grow your business. Any issues with your video conferencing software can ruin a potential sale or make you look unprofessional. In order to narrow these options down, businesses should consider their needs by comparing some similar video conference software qualities.

 

Factors To Consider

Number Of Participants

Most small and medium-sized businesses will only have a handful of people on a video conference call at one time. Larger businesses may have hundreds or even thousands of video call participants, which makes the audience limit significant. Many video conferencing software have a limit to the number of people allowed in one call.

 

Security

Just as with other forms of communication, your organization needs to ensure that your video conferencing solution is secure and encrypted. Any security breaches can result in the loss of valuable data and customer trust. Some businesses were subject to ‘Zoom Bombs,’ where pranksters would infiltrate private company Zoom meetings.

 

Ease Of Use

Some employees will be using video conferencing software for the first time. Organizations should consider how easy the software is to learn and use. Simple mistakes, such as sharing the wrong screen, can make your team look unprepared for an important meeting.

 

Pricing

As with any software solution, the price can be a significant barrier to adoption. The organization must be able to afford the video conferencing application for every user that needs it. Some businesses are able to get by using the free version of these applications, but others will need the premium versions.

 

Microsoft Teams

Number Of Participants

The Microsoft Teams free version offers the highest number of meeting participants as compared to Google Meet and Zoom with up to 300. Participants can see up to 49 other users on the screen at one time. The paid version of Microsoft Teams allows businesses to host webinars. Up to 10,000 users can attend the webinar for a period of four hours.

 

Security

Microsoft Teams has a relatively robust level of security. This software solution automatically encrypts all meetings in order to keep data safe. However, If you want enterprise-level security, then you are going to have to pay for it. Microsoft offers multiple two-factor authentication packages in order to increase security levels.

 

Ease Of Use

Microsoft Teams has a feature that allows users to collaborate with other users on Office documents. Teams allow users to keep track of all of their messages with other users and search through them, which is more efficient than searching through emails. Organizations that are already working with other Microsoft 365 apps will likely find Microsoft Teams the best solution.

 

Pricing

Microsoft Teams is free for businesses that already have a Microsoft 365 subscription. Microsoft 365 subscriptions start at $5 per user. Businesses can access the free version of Microsoft Teams, which allows users to host a meeting with up to 300 participants.

 

Google Meet

Number of Participants

The free version of Google Meet has a limit of 100 participants for 60 minutes. While the paid version of Google Meet can handle up to 250 users per meeting and up to 100,000 viewers within a domain.

 

Security

Google Meet may be the best of these three when it comes to security. This solution offers multiple two-factor verification options and creates a unique encryption key for every meeting. Google Meet also meets the Internet Engineering Task Force’s standards for Secure Real-time Transport Protocol and Datagram Transport Layer Security.

 

Ease Of Use

In order to use Google Meet, users have to have a Google account. This could be a barrier to some users. The software itself is relatively easy to use and even has automatic live captioning powered with Google Speech. Similar to Microsoft Teams, if your business already works with G-suite products, then Google Meet will probably be the solution that is easiest to integrate with.

 

Pricing

Google Meet is currently priced from $6 to $18 per user depending on the plan. Depending on the size of the business, this could be an affordable option. Google Meet also has a free version that small businesses can take advantage of.

 

Zoom

Number of Participants

The free version of Zoom allows users to host a meeting of up to 100 participants for 40 minutes. The business version of Zoom allows meetings of anywhere between 300 and 1,000 participants. Zoom premium has a webinar feature that allows users to host a webinar with up to 3,000 users.

 

Security

One of the big concerns about Zoom is that they do not have a robust security solution as compared to Teams and Meet. Hackers were able to get into private Zoom meetings in the beginning of the pandemic to cause havoc. Zoom has been able to address those security issues since then. Zoom now offers end-to-end encryption for all meetings.

 

Ease Of Use

Zoom is arguably the most popular video conferencing software application. Zoom is exceptionally easy to use, even for a user who has never used video conferencing software before. Zoom has the capability to run on almost any operating system or device. Even below-average Android devices have no issue video conferencing with Zoom.

 

Pricing

Zoom pricing starts off at $15 per host. That price can quickly add up if your business involves many one-on-one meetings. Many small businesses can utilize the free version of Zoom, as their meetings will typically last less than an hour and involve less than 100 participants.

 

BACS Can Help You Choose The Best Video Conferencing Solution

Are you still unsure which video conferencing software to use? BACS can help your organization analyze and decide which software will best suit your needs. Our team will work closely with your organization to understand your business and deliver a solution that makes your life easier. Reach out to BACS today to learn more about all video conferencing software solutions. Our team is more than happy to answer any questions you may have about video conferencing software.

Virtual Desktop Deployment

Benefits of Virtual Desktop Deployment

By | Business Continuity, Cloud, IT Support, Networking, Technology

Implementing virtualized desktops across your enterprise environment can provide users with a high-definition desktop experience while helping to improve security and reduce costs. While the potential benefits are compelling, implementing an effective virtual desktop environment requires more than installing and configuring software.

In planning your virtualized desktop deployment, it’s important to look beyond the potential cost savings and make decisions in the context of an actual business case. That means carefully considering your goals, computing needs, resources, and many other factors. 

While no single strategy can cover every possible need or scenario, a sound implementation plan should take into consideration potential risk factors and adhere to best practice methods and procedures for optimum performance and return on investment.

 

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Define business needs.

 Virtual desktop deployment projects can rapidly expand in scope and complexity. That’s why it’s important to be clear about why you want to move to desktop virtualization. Understanding which capabilities and which performance requirements are most critical will help ensure you choose the optimum mix of infrastructure for your unique business needs. If you’re starting with just a few applications, determining performance and infrastructure requirements is easier because you’re not transferring every desktop to the cloud, but rather just a few applications to certain end users. You can use this initial scoping exercise to begin capacity planning. What are your current processing and storage needs? How many users will you be extending desktop services to? What will your virtual environment look like in a year or two years? 

 

Create a server plan. 

Servers are at the core of your virtualized desktop infrastructure, so it’s vital that I/O, memory, and other resources are available to support the processing requirement of desktop users. This requires having a clear understanding of the capabilities and limitations of your existing server environment. What applications and workloads run on which servers? What level of performance and availability do these workloads require? One drawback with creating multiple virtual machines from a single piece of hardware is that if that hardware fails, the entire configuration can be compromised. One remedy is to distribute virtual desktops across several servers so that a failure in one server won’t shut down all users. A more advanced approach is to implement a server cluster for virtual desktops, which spreads workload processing across all servers and can transfer the load to other servers in event of a fault. 

 

 

Implement access controls.

Although virtual desktops can provide users with a more flexible experience, it’s critical to closely manage which users are allowed access to specific applications and data. The more connections linking to a single device, the greater the risk of data exposure or compromise. The challenge is creating policies that aren’t overly restrictive. Ideally you want users to be able to maintain control of their devices while making sure operational flexibility does not undermine existing security policies and controls. Also, be sure to sure you include virtual desktop servers and endpoint data storage in your overall backup and disaster recovery plan.

 

 

Check compatibility. 

Make sure the hardware you select is compatible with the software you intend to virtualize. Many virtualization packages will support a standard set of hardware regardless of where that software resides. This will help ensure you have a standard hardware design template for each virtual machine, helping to reduce the time and effort in managing different driver versions across your virtualized environment. Consider what components are needed for a successful scale-up. IT teams often overlook the components needed to scale up to a virtualized environment, including host hardware, storage, networks, and hypervisor.

Allocate sufficient resources.

Virtualization increases the hardware requirements for your environment. So in the process of scoping out your ideal virtual system configuration, it’s important to makes sure you have sufficient storage and processing power for your virtual machines and software. This means your host servers must first have enough resources to support your virtualization software of choice, plus the operating system and software used within the virtual machines. How many users do you anticipate using the service at the same time? Is your network infrastructure capable of supporting this new client-server communication load?  An inadequately powered virtual machine or server diminishes the benefits of desktop virtualization. 

 

Train users.

The shift to desktop virtualization will alter the way users manage their endpoint devices, so training is often an integral part of the deployment effort. The resource sharing capabilities that virtualization enables can presents a number of issues that will need to be addressed. Which users will have control? What new skills will be required?  Training doesn’t need to be extensive since the desktop user experience should not change substantially. However, users should be aware of changes to their access controls and rights concerning their desktop privileges.   

With the right virtual desktop deployment strategy, you’ll be able to reap several important benefits:

Better productivity. 

Virtualized components can be configured and implemented quickly, reducing the time and complexity involved with provisioning new servers, storage or other resources. Fewer physical components also reduces the time and expense needed for ongoing management and support. 

 

 

Lower costs. 

The ability to create virtual versions of computers allows you to significantly reduce hardware costs. Less hardware to install reduces space requirements along with power and cooling expenses, allowing you to reinvest this savings into more strategic initiatives.    

 

Enhanced data protection. 

Virtualization helps simplify data protection processes. With consistent and automated data backups, meeting your recovery time objectives becomes a more reliable process.

 

 

Improved scalability. 

A core benefit of a virtualized environment is the ability to quickly configure the infrastructure to meet shifting business requirements. Virtual desktop machines can be rapidly reconfigured to enhance their “hardware” performance capabilities ‘on-the-fly”.

 

 

Better disaster recovery. 

Automated failover capabilities inherent in most virtualization platforms helps improve recovery so that if a disaster hits, your infrastructure is already preconfigured with the proper backup and recovery steps to ensure systems are brought back online quickly and securely. 

Charting a path to success

Making the right decisions about how to best leverage virtualized infrastructure can be confusing. It often involves tradeoffs with significant strategic impact. Your best bet: Don’t go it alone. Work with an experienced virtualized expert whose core focus is improving your technology and optimizing your return on investment. Implementing an effective, smooth-running virtualized desktop environment can be challenging and time-intensive, but when done correctly, the effort will pay dividends far beyond the initial investment.  

it planning

Benefits Of Smart IT Planning

By | Networking, Strategy, Technology

In today’s fast-moving business environment, short-sighted IT decisions can lead to costly, inefficient investments and subpar performance. This is especially true in the area of technology and infrastructure. As applications and platforms proliferate and age, problems can emerge, including redundancies, inefficiencies, security gaps, and unplanned information silos.

Businesses will often look to the latest technologies that will deliver the fastest return on investment. This approach can work in the short term, but without proper planning IT teams find themselves struggling to manage an unwieldy IT infrastructure.

Adding to the complexity, many organizations are running on outdated systems and platforms that are not readily adaptable to today’s rapidly changing business demands. Technology modernization efforts not only require upgrading physical equipment and infrastructure, but also the processes and tools that support them.

Understanding what technology your business needs to reach its goals is essential. Knowing how to get it done—how and when to invest, map, plan, coordinate, and engage the enterprise around your technology initiatives—is equally important. That’s where a carefully planned, smartly executed technology strategy can deliver substantial value.

 

Creating a solid technology foundation

Effective technology planning begins with a detailed assessment of your IT environment to determine how well your current infrastructure is performing and how best to leverage existing resources. The assessment will help determine what technologies are being optimized, how they are used, and how well they align with your business needs.

The detailed evaluation will reveal insights into your IT strengths and weaknesses, uncover opportunities for cost optimization, and provide greater clarity for making difficult technology investment decisions. As part of the assessment, technologies and workflows are analyzed, tracking performance to uncover weaknesses, inefficiencies and vulnerabilities.

Data gathered from the assessment is then used to create a plan for performance improvement including actionable implementation steps, timelines, roadmaps, cost estimates, options, and alternatives.

To better assess your IT strengths and capabilities, consider applying similar processes and management techniques used by other organizations to identify areas for improvement and better understand how your business compares to industry benchmarks. Once metrics have been established, recurring checks help ensure the technologies and processes are aligned with the benchmarks.

A results-focused approach to IT assessment and evaluation relies on collaboration between the business and the IT consultant. Make sure your technology partner uses the latest analysis and reporting tools to gather information and determine the health status of each area under review. This will provide a deeper understanding of how well your IT is performing and whether your business strategy is supported by your technology.

With an objective IT evaluation, you’ll better understand the complexities and challenges of technology integration and deployment and gain the insight needed to help ensure your IT solutions align with your priorities and will scale appropriately. The assessment will also help determine if your IT security measure are sufficient for your business needs and allow you to identify opportunities to streamline your operations, optimize resources, minimize risk, and create a competitive advantage.

A comprehensive IT assessment will help your business:

  • Stay current with the latest technologies and security defenses
  • Identify opportunities for cost optimization
  • Meet compliance standards for security, uptime and data governance
  • Improve the reliability and availability of applications and resources
  • Plan for new capabilities based on defined business goals

 

Contact Us for a FREE Security Assessment

 

Reaping the benefits of sound IT planning

 

Technology is advancing rapidly, and your business should focus on leveraging these advances to propel growth, not hinder it. That’s where strategic IT planning can deliver substantial value―providing the expert guidance and optimum internal resources needed to improve efficiency, drive productivity, safeguard assets, and maximize ROI.

A well-designed technology plan has several core functions:

  • Evaluate the capabilities and skills of your in-house IT staff
  • Create a custom, prioritized list of projects and initiatives you need to complete to ensure your technology will support business goals
  • Examine your IT environment, systems, and applications for adherence to best practice standards
  • Conduct an analysis to identify gaps between your business’s needs and the mix and performance of IT infrastructure
  • Understand the timelines, milestones, and estimated costs for each proposed project

A proactive strategy gives you a better chance of preventing major disruptions that can impact your bottom line. The plan prioritizes your management activities to take full advantage of the opportunities enabled by a smooth-running IT operation, whether it’s growing revenue, capturing market share or digital transformation.

Expert analysis and technology roadmap planning help ensure the best approach to migrating your platforms and applications to deliver optimum performance and maximum return on investment. The roadmap includes all of the recommendations and actionable work outlined in the assessment, including a timeline and estimate of the cost of each project and the resources required from both IT and business unit perspective.

With a defined plan and roadmap, technology investments become much more transparent, as milestones and improvements are achieved and tracked along the way. The roadmap will also provide you with a structured framework for planning and managing changes to business and technology priorities as they evolve.

A carefully planned technology strategy will help you:

  • Identify the business capabilities that will be needed over a defined period as outlined in your business plan
  • Establish an overarching technology vision that defines the core elements or features of the technology needed to support your business strategy
  • Agree on the execution timeline outlined in the technology plan
  • Determine the business needs that will take priority and assess the gaps between current and required capabilities
  • Identify and prioritize top technology goals as defined through the needs assessment
  • Develop a roadmap detailing the initiatives that will be delivered during the established planning period

 

Keeping pace with the speed of business

Innovation can transform your business and elevate your performance, but navigating technology and managing complexity isn’t always easy. As your business needs change and grow, more focus is needed to ensure that technical delivery functions and IT services are designed, implemented, managed and controlled in a consistent manner.

Changing business dynamics continue to shift the role of IT―from managing and supporting technology to the broader, more strategic objective of driving business value. In this era of rapid change, strategic IT planning takes on greater importance. To position IT as an enabler of success, you need an IT strategy that aligns with your business and will take you where you want to go.

 



signs your computer may have malware or a virus

Surefire Signs You’re Infected With Spyware, Malware, and Viruses

By | Business Continuity, IT Support, Security, Technology

On average, there is a hacker attack every 39 seconds. Unfortunately, hackers hide malicious programs, and there are no visible signs that your device is infected. Once your device is compromised, you need to take action right away to prevent additional harm.

Signs Your Computer Is Infected

Does it seem like your computer has slowed down? Does it crash frequently? If your computer has been acting differently, there may be a reason why. After malware infects a device, you may notice pop-up ads or speed issues.

The most common signs of infection are:

  • You get pop-up ads all of the time for no apparent reason.
  • Your home page has switched on its own, and you are unable to change its settings.
  • You may also have new toolbars that you never created.
  • Unexplained files appeared on your computer.
  • You noticed that your email account sent emails, but you did not send them.
  • Your desktop files have been deleted or moved.
  • The icons on your toolbars or desktop have disappeared.
  • A second or third browser opened up behind your primary browser window, but you did not open them.
  • You get runtime errors when you use Outlook Express or MS Outlook.
  • Your computer crashes frequently or is unstable. It may be sluggish if it is infected.

The previous signs are indications that there is a problem with your computer. You will need a professional technician to help you remove it and to be aware of the common misconceptions about hackers and malicious programs.

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The Four Most Common Misconceptions

1. You Can Easily Remove Malicious Programs

Unfortunately, spyware and viruses can be difficult to remove. On very few occasions, you might be able to remove malicious programs using a free download. Still, in many cases, malicious programs cannot be detected or eliminated using these software programs since hackers embed them deeply in the operating system. When this happens, you need the help of an experienced professional to detect and remove the program.

In extreme instances, the only solution is to wipe the hard disk completely. To do this, the technician must delete every file before installing the operating system all over again. Eliminating all of your data is never the first option, but it may be your only choice. Some malicious programs are so crafty and complex that the only way to get rid of them is by deleting everything.

2. My Computer Is the Problem

When someone suffers from viruses, they often blame their computer. They think that the computer would not have a problem if it were more expensive or better made. In reality, most malicious programs happen because of human error, getting onto a device because of the user.

You or one of your employees could have unknowingly clicked on the wrong link or downloaded a malicious file. Do not blame yourself too much, though. Cybercriminals are talented at making malicious programs look like innocent files. They make their malicious programs seem like ordinary activities you do all the time, which is why you feel comfortable clicking on them.

Some downloads may look innocent, but they could have spyware. For instance, your employee may download a software program that ages their pictures or gives them new emoticons. While these programs seem innocent, they could include malicious code. As soon as your employee downloads one of these programs, the malicious program can infect your entire network.

Avoid downloading any free program you find online. Avoid screen savers and enhanced browsers, and carefully read through the terms and conditions before you download an application. Often, the terms and conditions will specifically include clauses that allow the software vendor to install malicious programs on your device. It would help if you also stop your employees from downloading any online applications.

Unfortunately, your computer can be infected through other techniques as well. For example, you should regularly update your current programs. Each program has security patches that prevent hackers from accessing your computer. If you do not get these patches, then hackers may be able to access your device when you accidentally click on a banner ad or email attachment.

Security patches are incredibly important because hackers are always creating new ways to access devices. For example, some hackers discovered how to install malicious programs using Internet Explorer without requiring any clicks or downloads. The malicious program would install on your computer, even if you didn’t click on anything. Making sure your computer has all of Microsoft’s latest updates and patches to prevent this kind of attack.

If you want to protect your personal information and device, you should avoid peer-to-peer file sharing. Hackers and cybercriminals love these sites, so they are full of malicious programs. In many cases, the source of a company’s malicious attack is a peer-to-peer site.

3. Maintenance Is Unnecessary—My Computer Works Fine.

Even if your computer seems to be working fine right now, it still needs to be appropriately maintained. Think of a computer like a car. You have to change the oil and replace the brakes regularly if you want to avoid spending more money and time on repair costs later.

With a computer, there are maintenance checks you need to do daily, weekly, monthly, and quarterly. For example, spam filtering and virus updates should occur daily. A spyware sweep and system backups should take place every week. Meanwhile, defragmenting your disk and updating your security patches should be done every month or quarter.

A good technician will tell you about the regular maintenance you need to do to your computer. Your technician should offer to do things like configuring automatic system backups, spam filtering, and virus definition updates. To be protected, these system backups must be stored away from your company so that your backups are safe from natural disasters.

If the technician you’re working with does not offer to do regular maintenance, find someone else. Routine maintenance prevents significant repair costs later on, and the lack of it is one of the top reasons why people have high repair bills and lose important files.

There are only two reasons why a technician will not perform routine maintenance. In some cases, the technician is inexperienced and does not know what they are doing. Some technicians do not want to do maintenance work because they know that they will make more money from repairing problems. Both of these reasons are signs that you should find a different vendor.

4. Microsoft’s Operating System Offers All of the Protection I Need

It seems intuitive that a computer would sell with everything you need to use it. Sadly, this is not the case. Microsoft does not equip its devices with all of the security features they need. If you do not protect your computer, you will be vulnerable to viruses, data loss, and cybercriminals.

Protecting your device requires a multi-faceted approach. No one vendor is capable of providing every single security feature you need. It is crucial to find an experienced technician you trust to get the protection you need.

BACS Consulting

Managed IT Services Case Study – OrangeTwist

By | IT Support, Strategy, Technology

OrangeTwist started life as a single-location medical spa in Costa Mesa, CA, offering treatments such as Botox, facials, CoolSculpting® and more. As the company began to grow, the stakeholders set their sights on a seemingly simple goal: to create a virtual and physical space which would be instantly familiar to both clientele and staff alike. The idea was that clients traveling far afield could enter any OrangeTwist location in the country and feel just like they were on their own home turf. Likewise, staff who moved from location to location, either as transfer employees or simply to cover staff absences would not have to ask questions like, “How do I set up the TV in this treatment room?” or “Where’s the Sonos unit kept?” or “How do I connect to this printer?” 

This, in turn, would provide a streamlined experience for everyone involved, offering both uniformity and the comfort of familiarity, without the associated challenges of learning a new system or physical layout at each individual location.  

To accommodate this goal, OrangeTwist reached out to BACS Consulting Group. Our first step was to meet with the company stakeholders to ensure we understood exactly what was needed and wanted, and to set appropriate expectations on all sides of the table before we proceeded. From these discussions, we were given the following mandates:

  • Creating a single, scalable web portal connecting the various OrangeTwist locations to establish uniform branding and virtual user experience
  • Establishing a cloud-based network which would allow clients and staff to connect to the Orange Twist network at each individual location using a single individual login or access token
  • Providing and deploying UI technology to solidify control, ease of use and assimilation across the corporate constellation
  • Creating “plug-and-play” methodology to allow new locations to seamlessly integrate with the existing OrangeTwist systems across the country
  • Moving forward as OrangeTwist’s IT management partner, providing ongoing IT and cybersecurity services to maintain the integrity and function of the company’s technological and virtual faces

Understanding OrangeTwist’s needs and infrastructure

Armed with this information, BACS Consulting Group and OrangeTwist moved forward, working in tandem to develop an actionable strategy plan around OrangeTwist’s existing interfaces, planned additional locations and expanding technology and IT needs. Once we achieved clear and enthusiastic agreement and consent on the action plan, we proceeded.

The user experience

The first step was to create a web portal which provided clear branding and easy access to their chosen locations for clients. Given the scope and intensity of OrangeTwist’s intended expansion, this required making the portal simple to navigate and easy to port contact parameters for additional locations into as they came online. This realized an immediate time and money savings for OrangeTwist as all their web and contact traffic came through one portal, rather than having to build out multiple portals and tie them all together piecemeal.

Head in the cloud

Next, we created a cloud-based access scheme which allows customers and staff in any OrangeTwist location to access the company’s bespoke music, television and WiFi through an individual password or access token. This cloud migration negated the need for expensive physical servers, reduced the amount of cabling and electricity consumed on each site and amplified ease of use for both employees and clients.

Interchangeable Tech

The next step was to procure and deploy uniform technology to be used in the individual locations. VoIP phones based in the cloud, iMacs set up to OrangeTwist’s specifications and uniform printers, all using the same protocols, were placed to simplify and streamline staff usage, permit real-time corporate oversight and allow for smooth, seamless IT intervention in case of an issue. 

 “Plug and Play”

Next, we shifted our attention to ensuring the hardware, software and access protocols were “plug and play.” By doing this, we vastly simplified onboarding of new and transferring employees, the creation of new locations as appropriate and the replacement of malfunctioning or defective devices when and where necessary. This uniform approach also allowed for superior IT overwatch and made resolving issues simpler, because when a problem develops, we can readily identify where the issue started and how to correct it to minimize downtime and maximize efficiency.

A reliable IT Management partner

Today, four years after that first contact with OrangeTwist, they are quite happy with BACS Consulting Group’s service and responsiveness. With locations in California, Washington, and Texas, and more expansion on the way, they cite the simplicity of a uniform technological approach across the company as a key driver in their success. Having access to a single point of contact for all IT issues who can take ownership and resolve the issue using only one phone number and email has reduced downtime and increased productivity for the company. We at BACS Consulting Group look forward to a long, strong relationship with OrangeTwist moving forward.

How can BACS Consulting Group help your company?

We’re very proud of the work and outcomes we provided for OrangeTwist, and creating bespoke IT solutions which met their needs and exceeded their expectations is a point of pride for us.

With so many cyber threats including phishing, hacking and cracking attacks on the rise around the world, not to mention day-to-day threats and commonplace IT issues, virtually every size company can benefit from having access to dedicated IT professionals. BACS specializes in taking the time to understand the nature of each individual business we serve, and the unique needs, concerns and threats they face. 

Our ongoing commitment to providing excellence for our clients doesn’t end once the full system is functional, either. We deliver quarterly reports and evaluations which allow us to pivot and adjust to the client’s ever-evolving needs, keeping the customer experience our clients deliver to their clientele and expect and receive from us uppermost in mind at all times. Each of our technicians is rated at a level 2-4, which permits any of our people to act as the client’s single point of contact, with the ability to take ownership and work toward resolution of any IT concern or issue. We never consider a case or ticket closed until the client clearly says the issue is resolved.

To learn more about BACS Consulting Group and how we can help your business deliver a superior customer experience with less downtime and greater security, we encourage you to call (650) 887-4601 or email us at sales@bacsit.com today!

BACS Consulting

The Bay Area Managed IT Service Provider That You Can Trust

By | IT Support, Security, Strategy, Technology | 2 Comments

BACS Consulting Group

From San Ramon to Oakland, CA and beyond, BACS has become the managed services provider the Bay Area trusts to handle every aspect of your company’s IT, data security, and cloud computing needs. With your business in mind, we tailor solutions based on your needs and growth plans.  Communication with your leadership is paramount in achieving this. We’re pleased to offer our managed services for flat fee subscription billing in order to bring the best value possible. With our strict “no-robots” policy, when you call us, you’ll always get a real live person and a friendly voice on the other end of the line, ready and willing to help you with all your IT needs to bring the best experience possible.  


bay area managed it services provider BACS Consulting offering better IT - better managed it services 

Comprehensive Information Technology Services to Keep the Bay’s Systems and Data Secure and Running, No Matter What

System downtime is bad for business. A glitchy, slow site, a security breach, or a power outage can damage your company’s credibility and suggest to prospective clientele your business may not be up to the job of safeguarding their proprietary information the way they expect. At BACS, we focus on keeping your systems safe, secure, and running at peak efficiency with the minimum downtime possible, to ensure your business always delivers the sort of performance you want your clients to receive. 


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     The Bay Area’s Managed Services Provider of Choice for Hardware and Software 

    It doesn’t matter how great your website runs or how robust your cybersecurity is if your infrastructure isn’t up to the challenges of ever-increasing business. BACS’ IT project management capabilities go beyond software to the underlying infrastructure of your business, helping you be ready for whatever the next stage in the evolution of your company might be. Our turnkey solutions are designed to integrate easily into your existing physical support systems, and we won’t be satisfied with our work until you are!


    Being A Premiere  Bay Area IT Consulting Company Our Services include:

    Cybersecurity, IT support, and data center development, remote monitoring, and hosted exchange solutions powered by Microsoft Project management, backup, and disaster recovery services and much more!


      A Managed IT Solutions Provider for San Francisco and Beyond

    BACS’ industry-leading services and capabilities have made us one of the most sought-after IT consulting firms in San Francisco. We bring a “Can do” ethos and attitude to every project we undertake, support new or upgraded infrastructure to cutting-edge remote monitoring and cybersecurity methodologies. We believe every job and client deserves the same attention and care, whether we’re discussing small or medium-sized businesses or multinational conglomerates. From San Jose to San Francisco, Sacramento to Morgan Hill, BACS Consulting Group has you Bay Area Business Covered!


     We Are Proud To Deliver Turnkey Managed Services For Industries And Small And Medium-Sized Businesses Across California And The Nation, Including But Not Limited To:

    Biotech and life sciences, document management, HIPAA Security Compliance, Strategic Technology Guidance, Construction Job costing and bidding tools and solutions, Dispatch operations, Bespoke project management tools, Financial Email archiving, Confidential information, security and exchange tools, Mobile, secure access to critical files anytime and anywhere, Small and medium business Assure security of confidential customer information ensure your IT infrastructure is prepared for wherever the future takes your business, Increase productivity, and oversight without busting your IT budget


    The Right Computer Solutions for All Your Business’s Needs

    As computer technology and the software administering it becomes more complex, it can be difficult to keep your systems in step with the latest advances. BACS creates managed services solutions married seamlessly to the needs of your business, with less downtime, increased productivity and heightened responsiveness. From hardware to software to security, BACS is your one-stop managed IT services solution!  


     Cyber Security for a Changing World, Delivered by a World-Class IT Consulting Firm

    In today’s world, fast and portable aren’t enough. Your data also needs to be secure. At BACS, we use the latest cybersecurity technology, practices and protocols to ensure your data is always where you need it, when you need it—and kept safe from prying or unauthorized eyes. Our solutions are tailor-made to the needs of your business and the ever-changing regulatory, statutory and best-practices landscape, increasing peace of mind for you and your clients and helping make sure your systems are hardened against even the most dedicated infosec attacks. 


    Fast, Secure Cloud Services to Ensure Your Data Is Always Where You Need It

    When you need access to your crucial data immediately, or when you want to check in and make sure a sensitive project is proceeding as planned even though you’re away from the office, you need the functionality to do it now. Even more frightening than not having access to your data now is not having it at all due to a system attack, glitch or failure. At BACS, we firmly believe in prevention through redundant backup systems and fail-safes to minimize disruption and data loss due to natural or human-caused activity.

     


     Find peace of mind with our suite of turnkey cloud and backup and disaster recovery services, including:
    • AWS/Azure cloud computing solutions
    • Backup systems and storage
    • Hosting exchange services
    • Remote monitoring 
    • Active and passive cybersecurity solutions
    • Managed client portals
    • And more!

    To learn more about why BACS is the only managed IT services provider you’ll ever need, call us at (650) 887-4601!

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    9 Great Microsoft Outlook Time-savers

    By | IT Support, Productivity, Security, Strategy, Technology, Uncategorized

    Are you using Outlook to its fullest potential? If not, you’re missing out on a valuable tool that will make your work so much easier. Not only will it incorporate everything you need to do with emails, like make appointments and set “Quick Steps,” it can save you a lot of time. We have 9 great timesavers we want to share with you here.

    1. Turn Off Notifications

    You know those little pop-ups that appear when you’re trying to concentrate on a project? They are there to let you know that you have new mail. This is great if you’re waiting for an important email. Otherwise, they can be very distracting.

    Here’s how to turn these off:

    • Just go to the bottom right-hand side of your screen (in Windows) and click on the little triangle. A check box will come up.
    • You can see here where it says, “Show New Mail Desktop Alert”.
    • Uncheck this and no more annoying pop ups!

    You can also do this right from Outlook:

    • Go to the left-hand side of your screen with Outlook open.
    • Select “File” and “Options.”

    Under “Mail” you’ll see a bunch of options. Here’s where you can select all the notifications and sounds that simply distract you, and that you don’t need. Ah, peace and quiet for a change!

    2. Drag Mail to the Calendar

    When you’re in an email, and you want to add a meeting to your calendar, simply go up to the top Ribbon where it says “Meeting” and you can “Reply with Meeting” to all the people on the email stream.

    Set up the time and place, and then invite everyone.

    3. Block Off Time Slots

    Let’s say someone emailed you a proposal and you need to block off some time to read it. Here’s how to do this right from the email and attachment:

    Here’s the email with the proposal marked in blue.

    Drag the box down to the left where it says “CALENDAR” and it will create a prompt where you can enter the block of time in your calendar, on the day and time that works for you. It will appear as an appointment in your calendar.

    When you’re entering time in your meeting time slot, Outlook does some of the work for you.

    Say you want to start at 10:00 am. Simply key in 10 and hit TAB, and Outlook will enter the rest (10:00 AM). You can even enter military time. 15:15 TAB and Outlook will convert it to 3:15PM.

    You can do the same with the end time as well.

    4. The Ignore Button

    If there’s an email that keeps appearing in your inbox, but you don’t want to see it anymore, rather than deleting it you can simply go to the Ignore button on the top left, (or Control >Delete) and emails about this subject will automatically go into your Deleted Items.

    You’ll get this prompt to ensure that you want to delete the message every time. Check “Don’t show this message again” and click “Ignore Conversation.” You won’t be bothered by the message anymore.

    5. The Quick Access Toolbar

    Microsoft provides this toolbar in all of their software solutions. You can put some of your most used commands in this toolbar. Simply check the ones that you want to appear. They will always appear at the top of your screen until you remove them.

    And you can easily add more commands, as you see below.

    Simply highlight the commands to the left and click “Add” and they will appear in your ribbon. To remove, do the opposite. Highlight the commands to the right and click “Remove.”

    5. Respond Fast with Instant Messaging

    Sometimes you need a fast way to get a message to someone, and email isn’t doing this for you. Right from Outlook, go to the top ribbon to: “Reply All with IM”

    Now, you can send everyone on your email stream an Instant Message instead of an email. This comes in handy if you need to get a quick message to your team. However, it only works if your team is connected to you with Microsoft Link. If not, you can do this with Skype as well.

    6. Quick Steps

    You may recognize this in the top Ribbon. It’s been in Microsoft products since 2010.

    Sometimes you do things manually. Or you may set up Rules. For example, “If the email is from Molly Dempsey save it to Project Falcon.” Or something like this. You can also save commands like this in Quick Steps. Here’s one we set to move the message, mark it as read, tag it, and put a follow-up flag on it.

    Quick Steps moved the email, categorized it and marked it as read, just as we specified.

    There are multiple actions you can choose from in Quick Steps. Start with “Create New” and your selections will pop up. Click “New Message.” Then preset the email that you think you’ll use over and over.

    Here’s a Quick Step to create an invoice right from Outlook.

    Click the invoice you want (we have one called Tailspin already set up). Outlook will take you to your contact list where you can choose who to send it to.

    Then we set the importance level as “High.”

    And we simply fill in the information in the preset template, send it and it’s done!

    7. Out of Office in Advance

    Now you can set your “Out of Office” messages in advance. Remember when you had to do this right before you left town? No more.

    Here’s how to set it up:

    Go to the “File” menu.

    Click ” Automatic Replies (Out of Office)

    Then set up your parameters.

    Click “Send Automatic Replies” and type in the start and end date, along with the message you want to send when you’re away.

    Check the box that says, “Only send during this time range”. Outlook will remember to send the Out of Office message beginning on the date and time you set and stop on the end date and time.

    You can also set Out of Office emails for those emailing you from inside or outside your organization. How easy is that?

    8. Search Your Email

    The search box is right above your emails.

    Say we want to find messages from Garret Vargas. All I have to do is type “Garret” and his messages came up.

    But as you can see, some other messages popped up here. They probably contain Garret’s name.

    Yes, you can see below that Garret’s name was in Katie Jordan’s message. Outlook search capabilities go that deep into your emails. Outlook will even look in attachments in your emails for what you’re searching for.

    You can also search the Current Mailbox or All Mailboxes.

    And, notice that when you’re in Search you have all kinds of options in the top Ribbon.

    9. Look for ? or press F1 for Help

    The ? is on the top right of your screen if you ever need help in Outlook or any Microsoft program.

    Or, simply click F1 and the Help prompt will appear.

    Microsoft Outlook has many other great features. Keep watching this space for more ways to get the most from Outlook and other Microsoft products.

    Published on 4th April 2018 by James Berger.

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    Hiring an IT Company? Make Sure You Ask These 25 Essential Questions!

    By | IT Support, Productivity, Security, Strategy, Technology, Uncategorized

    Selecting a company to maintain your technology is one of the most important decisions you can make for your business. You must find the most competent and reliable IT support provider in your area.

    How do you know if the IT company you’re considering is right for your business?

    Some technology companies call themselves the best, but they haven’t kept up their certifications. This is important because the latest certifications validate the skills that their techs learned in their training. With all the cyber threats and new IT solutions today, it’s critical that your IT provider is up to date on their skills.

    Don’t just pick a company off the Internet because they’re the closest one to you. Do your research to find out if they are truly qualified to protect your data and meet your organization’s unique IT needs.

    VP-Small-Business1 - BacsitThe following are some key questions that you should ask any IT provider you’re considering for your business.

    • What are your staff’s qualifications and certifications?
      The right IT company should be able to provide you with information regarding the certifications held by their staff and relay how these will meet your needs.
    • How long have you been providing technology services? They should have a minimum of three years of experience in the service, support, and solutions you require.
    • What Partner Certifications and Technical Specialties do you hold? Ask, for example, if they are certified on Apple devices and Microsoft solutions. Also, ask if they can provide you the latest hardware and software products at the best price.
    • Do you require continuous training of your IT techs? This is the only way to ensure technicians have the most recent certifications.
    • What industries have you worked in?
      Find out if they’ve worked in industries similar to yours. If not, determine if the work they’ve performed for others aligns with your needs.
    • How well do you understand the business applications we use?
      Your business may have specially-built applications to handle needed workflows. Your IT provider should understand how your business technology works and be able to support it.
    • How large is your IT company?
      If they are a small company, you’re more likely to be high on their priority list. However, larger IT companies typically offer a broad knowledge base and capabilities. Plus, their available resources may be more expansive. You must weigh the benefits of each and decide which is best for your business.
    • What kind of customer service can we expect? Do they offer 24/7 service with a live person on the other end of your call, chat or email? Is their help desk staff qualified to address your issues immediately?  If they can’t resolve your problems over the phone or online, how long will it take for a tech to visit your business?
    • Is your onsite service response time backed by a written Service Level Agreement (SLA)? A certified, professional IT company will put what they offer in writing. They should offer managed services with service-level guarantees. What is their “on-time” guarantee? Their SLA should include this as well as information about how you’ll be compensated if they continually show up late, or if they don’t meet the standards detailed in the SLA.
    • What is and isn’t covered by your service contract?In addition to what they do provide, find out what they don’t.  Do they provide fixed-fee services? Are there extra costs, and if so, what are they? Avoid using IT companies that are only interested in fixing what breaks and selling you equipment.  You deserve an IT partner who will work diligently to give you and your employees an IT infrastructure that is secure, reliable, and enhances productivity.
    • Do you offer outsourced CIO Services? Having an Outsourced CIO means your technology will meet your business needs now and into the future. Their CIO should be able to:
    • Develop an understanding of your business and technology infrastructure.
    • Provide recommendations for IT solutions that will promote your success and grow with your business.
    • Construct a Strategic Plan that aligns with your budget.
    • Conduct ongoing evaluations and provide IT performance metrics on a monthly basis.
    • Will you monitor our IT system around the clock? This prevents downtime because they will detect problems early before anything fails.
    • What security services do you offer? How will you protect my interests?Cybercrime is on the rise, and your data must be safeguarded. They must provide up-to-date cybersecurity solutions to protect your computers and network from unauthorized access, malware, phishing, viruses and other forms of cybercrime.
    • Can you monitor our network for cyber intrusions and threats? With all the security incidents today, 24/7 security monitoring is essential.
    • Do you provide Mobile Device Management? When you or your employees use your laptops, tablets or smartphones for business outside of your workplace, they are vulnerable to theft and malware from public Wi-Fi and more. You need the assurance that your data can be remotely wiped from any device if necessary.
    • Do you perform Risk Analyses and Vulnerability Assessments? Your business may require this to stay compliant with government or industry regulations. Plus, this will detect any “holes” in your computer and network security that hackers can take advantage of.
    • Do you provide Backup and Recovery Solutions? You need both an onsite removable backup solution and an offsite one (in the Cloud) to ensure you will have access to your data if it’s stolen, corrupted, accidentally deleted, or damaged due to a flood, fire or another emergency.
    • What’s included in your Disaster Recovery Plan?
      This is extremely important. Be sure to ask about site visits and audits to estimate the recovery time and the impact of a potential failure. Do they have a reliable process in place? How often do they test the disaster recovery plan? Is their staff knowledgeable and ready to react under the worst possible conditions? Also, make sure they can regularly provide the results of disaster recovery tests.
    • Will you provide ongoing Security Awareness Training for our employees? Cybercriminals are constantly developing new techniques to trick your users into downloading malware or releasing confidential information and credentials. It’s critical to conduct recurring and updated security training to ensure your employees recognize these threats and know what to do to prevent exposing your data.
    • Will your IT professionals communicate with our staff in “plain English?” They should be able to relay information in a way you and your employees can comprehend.
    • How do you stay informed about evolving technologies? Do they attend industry events to update their skillsets?
    • Will you migrate us to the Cloud and help us understand how to use cloud solutions? Make sure your IT provider can help you and your employees understand the Cloud, it’s benefits and risks. They should be able to help you find the right cloud services for your unique business needs.
    • Can you offer us different types of cloud solutions? Do they provide:
      • A Public Cloud, so you can securely share space with other clients?
      • A Private Cloud that is dedicated only to your use?
      • A Hybrid Cloud which is a combination of a private and public cloud?
    • How much will cloud migration cost? Migrating your workflows and data to the cloud can provide many benefits, including cost savings, and increased productivity. However, you should ask how much cloud migration will cost, including associated expenses such as maintenance and support.
    • Do you have any case studies or testimonials from existing clients that I can read? Can I contact them? Would you hire a new employee without checking their references? Of course not. So, you should do so with your IT provider. Contact some of their existing clients to find out what you need to know.

     

    Published on 20th March 2018 by James Berger.

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    Get Into the Flow Of Things… Automate Tasks and Eliminate Workflow Waste!

    By | IT Support, Productivity, Security, Strategy, Technology, Uncategorized

    Cloud-based file storage is an amazing convenience, giving users the ability to access files from anywhere and share them with colleagues. When users have more than one cloud-based storage solution, needing the same files stored in each can be tedious and confusing – but not anymore!

    Technology is a wonderful thing; it’s given us electronic communications, shortening the life cycle of a project significantly. Shorter project timelines equate to increased project volume completion within the same time frame, thus generating more revenue. Technology has allowed for business processes to be automated, reducing costs and increasing productivity.

    The key to productivity is in the approach. Increasing productivity requires the output to be greater than the input, which is why automation is a must. Technology enables expedited business processes, therefore increasing productivity. Any time a process can be automated, the result is reduced cost for the business in questions. If not managed properly, from design to deployment, automation can have disastrous results. Avoiding this requires a thorough understanding of each step of the process involved, preventing anything from being overlooked.

    Business Process Automation is big business. Integrating applications to work seamlessly with each other can have a major impact on organizations, and often results in a dedicated and loyal customer base for a business that offers applications and platforms to meet these needs. In this regard, one of the biggest players in both the technology world and the BPA circle simultaneously is Microsoft. Microsoft can be — and wants to be — the manufacturer of the desktop or laptop computer your workforce is using, of the software application through which your professionals are communicating and documenting tasks, as well as the platforms in which these files are being stored. From their Surface product line to their Office 365 Suite to SharePoint, Microsoft is keen to deliver and provide for your every professional need.

    Now, Microsoft is taking this one step further with automated workflows in Flow. A workflow is a multi-step repetitive task, and Microsoft Flow is a workflow management tool that automates these workflows even across multiple applications and cloud-based connections for files and services. Microsoft’s goal with Flow is to simplify the lives of professionals, period. The fortunate byproduct of this goal — and of Flow itself — is for Microsoft to be in every aspect of users’ lives: cloud data storage, electronics, email, word processing, and reliance for every element of productivity.

    A popular user feature of Microsoft Flow is templates, of which there are many – and users can create workflow templates as well. Given the number of integrated applications is over 200, the relative number of workflows is seemingly countless.

    • If you don’t already know how to use a template in Microsoft Flow, take a “two-minute tutorial” and acquaint yourself with the straightforward process in their step-by-step guide.

    You’ll see immediately how you can establish a multi-step workflow, with these being some of the most-used templates in Microsoft Flow:

    • Get a push notification when you receive an email from your biggest customer
      • Perhaps your biggest customer demands immediate responses from you to remain happy. Happy customers stick around longer, spend more, and are much more likely to refer business to you based on their positive experience. Setting up a push notification for these emails could make you money!
    • Save all Outlook email attachments in OneDrive or to a SharePoint document library
      • Time is money! Never lose time hunting down a specific email from an undetermined date for an attachment again – set up a workflow that automatically saves all email attachments.
    • Save all tweets that include a specific hashtag to an Excel spreadsheet
      • Track your social media footprint with the metrics that matter!
    • Save Dropbox files to SharePoint files
    • Send an email survey and save all responses to an Excel file
      • Better yet – save all responses to a Google Spreadsheet that can be shared and each user’s changes documented
    • Copy your Outlook task list into a Trello board
    • And so many more!

    The Browse Templates page in Microsoft Flow is your new best friend. The most commonly-used workflows, some designed by Microsoft and others designed by people who think just like you, are shown in categories. Our favorite category is the Productivity tab – and we’re pretty sure yours will be, too. Microsoft Flow is a virtual assistant that only needs to be told what to do one time, and then never forgets!

    One of the more mundane features is the ability to add conditions to a workflow. Much like a “Rule” in Microsoft Outlook treats incoming email messages a certain way when specific conditions are met, Microsoft Flow applies prerequisites or conditions to repetitive tasks before enacting the workflow.

    • Conditions can include timetables, as well. You can establish a workflow to save all comments on an Instagram post after one day to an Excel file to track these metrics.

    We saved the best for last… Microsoft Flow has a mobile app! Users can download the app to their mobile device — phone or tablet — and access from anywhere. The mobile app not only allows the creation of an on-the-go workflow but also monitors workflow activity to see how often a workflow is applied or if it needs to be edited for improvement.

    Automation is a beautiful thing. Microsoft Flow offers a free tier for users with unlimited workflow creation and up to 750 runs per month, with a “run” being an application of a workflow and an automated check to see if a workflow can be applied, every 15 minutes. Paid plans offer a higher run volume with greater frequency at shorter intervals, and also connects with premium platforms including Salesforce.com and Adobe Creative Cloud.

    • Do you use LiveChat on your website? You can establish a workflow to send you a push notification when a LiveChat message comes in, eliminating the need to sit at a machine and watch and wait for an indicator or alert.

    If you haven’t already reviewed the Service Toolbar to check out what applications can be integrated for workflows, what are you waiting for? Microsoft Flow is waiting to help you stay organized, manage your time more efficiently, and nearly eliminate downtime.

    Published on 6th March 2018 by James Berger.