Client Feedback

BACS provides an excellent cost effective IT service from computer setup to setting up a server and network.”

“BACS provides an excellent cost effective IT service from computer setup to setting up a server and network. One of the benefits to using BACS is their flexibility and willingness to do special projects such as installing new wiring or server on short notice. Also, it has been nice to have IT support on-site part-time three days a week and also have phone support at other times.”

BACS provides us with outstanding IT consulting/services, competitive rates, deep technical expertise, excellent customer service and flexible remote/on-site scheduling.”

“BACS provides us with outstanding IT consulting/services, competitive rates, deep technical expertise, excellent customer service and flexible remote/on-site scheduling. BACS provides significant value to our organization by enabling us to be more agile and responsive by providing superb day-to-day front-end user support, infrastructure & systems administration and tailored project consulting services.”

I wanted to reach out and say a big “Thank You” to BACS for helping with our security crisis here.”

“I wanted to reach out and say a big “Thank You” to BACS for helping with our security crisis here. It was a very scary time for us. I felt that you truly understood that urgency, and I think we nailed the problem. I appreciate that more than you know. It means the world to truly have some I.T. people who are “On Our Team”, and your initial help was excellent.”

I highly recommend BACS. They are honest, reliable and provide outstanding customer service…”

BACS saved me again! I have come back to them for help with my small business probably half a dozen times over the last few years and they are always so professional and reliable…”

…Price is fair and I would trust this group with future computer issues.”

Overall, I was very pleased with the outcome and with the excellent customer service provided by both Brent and by Mike. I recommend them highly…”

I called and they delivered and Mike understood my needs, set me up with an appointment the same day and sent Devin who was professional, personable, and took care of my issue…”

Mike was awesome. I called because my computer had gotten malware on it. I called BACS at 7pm on a Saturday night. He picked it up and fixed it in two hours and I had my computer by 10:30 p.m. on Saturday. He rocks!”

Everything worked as promised when he was done so I’m quite pleased.”

“I needed help in converting my computer E-mail system so that I could use it with Microsoft exchange and synchronize with my cell phones. This is quite a complicated process and Jeremy worked very hard to set up correctly. Everything worked as promised when he was done so I’m quite pleased.”

…When computer difficulties or changes arise, you just want a service that does what they set out to do. This is one company that actually achieves that goal.”

My experience with the Techs at BACS were fantastic… They diagnosed and repaired the issue in less than 30 minutes, with no loss of data. Awesome.”

…I’ve dealt with other IT consultants, and BACS is far superior. Their people are highly knowledgeable and they really go the extra mile for clients.”

…Their Tech’s work was brilliant, I completely trust them and will recommend them to anyone who needs computer help.”

…If I ever have a computer problem again, I know that they will be the first people I contact. Not only are the less expensive than lesser services, they are both dedicated and helpful.”

Best vendor selection we ever made! This is a professional and reliable IT Support vendor. They support me remotely yet it feels like they are right next door. They do what they say they will do!”

Our company of 100+ employees uses BACS for managed services and break/fix support. We love their attention to detail and the urgency behind their support. This is a top-notch operation.”

5 Star+ service and beyond. BACS Consulting Group is the place to go for all your IT support need.”

“5 Star+ service and beyond. BACS Consulting Group is the place to go for all your IT support need. They have the infrastructure and unparalleled up-to-date technology experience to go with their uber friendly staff!!”

Such a solid crew over there at BACS Consulting Group.”

“Thanks, Jeremy Kushner. If anyone reading this could use some remote IT support, I know a guy. Such a solid crew over there at BACS Consulting Group. Before they sorted out our email configuration, the most emails we had been able to send was 241. Wow…”

When we had computer issues we called Mike from BACS, our network totally crashed and we ended up fine once BACS came over. Thanks!”

I have been using BACS since 2003. The quality of service they provide can be seen in the substantial growth in their staff.”

“I purchased an I3 from Mike in December and love it. There was a problem with my laser printer: the distributor cancelled the order after Jeremy spent 1 1/2 hrs. getting product. Xmas time didn’t help and installation didn’t happen til 1/13. Other issues ensued with the 3 devices: iPad ~ I3 ~ Android on that day.

I was upset that the call took a long time ($$$). Although Jeremy worked with me and issued gave me a credit. Win – Win!”

These guys are good and trustworthy. Try to get a diagnosis upfront without paying; otherwise, you could be stuck with paying labor fees for a problem you misdiagnosed.”

“It doesn’t help that the company discourages you from leaving your computer off at their place; they come to you. However, I think most places (e.g., Fry’s) have a hefty price for figuring out the problem; after all, they often have to dismantle it to find out what’s wrong.

On the other hand, Brent (maybe Brett), their repair person, correctly diagnosed the problem and fixed it the second time he came around, and I was not charged. Mike, the owner, was very responsive when I complained that the first fix didn’t work. He also reimbursed me for the repair part that proved irrelevant. Overall, I was very pleased with the outcome and with the excellent customer service provided by both Brent and by Mike. I recommend them highly, especially if you know what’s wrong with your computer. If you’re not sure, don’t hesitate to ask them their policy/price for diagnosing the problem.”

Todd Stock of BACS is exceptionally knowledgeable on both PC and Mac. He got my systems humming in reasonably short order and he is very responsive to my requests for assistance.”

“Todd Stock of BACS is exceptionally knowledgeable on both PC and Mac. He got my systems humming in reasonably short order and he is very responsive to my requests for assistance.

In addition, I have used Mike Kushner who is very knowledgeable and personable. He has treated me very fairly in allowing me to return a phone system I purchased through him which I did not like.

I would recommend them to anyone who needs professional help with their computer systems.”

HELP! I called and they delivered and Mike understood my needs, set me up with an appointment the same day…”

“HELP! I called and they delivered and Mike understood my needs, set me up with an appointment the same day and sent Devin who was professional, personable, and took care of my issues and explained what had happened with some bad e-bay software that was bogus, Thanks guys for all of the great help!”

Mike and laptop specialist Brent were showed what great customer service and technical expertise is all about.”

“Mike and laptop specialist Brent were showed what great customer service and technical expertise is all about. When my SONY VAIO power port broke and I had problems with heating up, I went first to Fry’s. The guy I talked to sounded right off a used auto lot and there were promises of extra costs. Quelle suprise.

Then I went to Yelp and took a chance on BACS. WIthin a few days, Brent came out and within an hour repaired the computer. Three hours later, it was as bad (if not worse) than it was before. Lesson: Do not diagnose the problem yourself, better to let the professionals do it.

However, when I called Mike, he said he’d sent Brent out again, If the problem was not the fan (my diagnosis) he would not charge me for it. Brett came out again and, only through his extraordinary talent found another problem (something about switching the memory devices) that resulted in a fixed computer! True to his word, Mike refunded me the cost of the new fan that I didn’t need.
A couple of general things that might be helpful at any repair place.

1. Find out if you can have the computer diagnosed at the same time it is repaired, or if there’s some way that they can you can leave it off, have it diagnosed, and leave the computer OPEN so that you’re not charged extra for labor when the repair is done. This was unclear to me. BACS comes to your house, and MIke seemed hesitant about me leaving the computer at their office location. Perhaps he can clarify that here.

2. This place is fantastic if you know what’s wrong with your computer and don’t need to worry about diagnosis.

3. Even with the home service, the repair cost is likely not more than other places, but ask question #1 first, then try to get an estimate from somewhere else.

4. MOST IMPORTANT! Mike was professional and courteous on the phone, and listened to my complaint and problem after the first visit. He wanted a satisfied customer, and so sent Brent out again for a second try. Brent was great, and Mike was fair about refunding the cost of a part that I thought needed repairing but which did not.

This is a place that values its customers. Just make sure that you ask enough questions that you understand the services, costs, and any options that might be delivery. If you’re not sure, or you don’t understand, ask again. Establish a good working relationship and realistic expectations and you’ll be treated fairly.

A great experience, thank you!”

A year and a half ago we called BACS and got Matt.”

“A year and a half ago we called BACS and got Matt. We needed him again and today he showed up and did a great job, again. He wasn’t cheap, and neither was the work. They do come to your place.”

I highly recommend BACS. They are honest, reliable and provide outstanding customer service.”

“I highly recommend BACS. They are honest, reliable and provide outstanding customer service. We have bought several computers from them and the set up process was quick and easy. The company says they operate 24/7 and that is true. This past weekend I got a red blinking virus message on my computer. I was panicked because I thought my computer was being infected. I called the company on Saturday morning and they answered immediately. They are like computer guardian angels. I have recommended them to all my friends.”

BACS saved me again! I have come back to them for help with my small business probably half a dozen times over the last few years and they are always so professional and reliable.”

“BACS saved me again! I have come back to them for help with my small business probably half a dozen times over the last few years and they are always so professional and reliable. Michael always answers my calls promptly and generally has a technician out same day if not the next morning. I’ve worked with Todd several times and he’s always so patient and really knows what he’s doing. They’ve helped us with network issues and overall setup problems and really simplified the IT process for us. Thank you guys so much for all that you do!”

Highly recommend BACS to anyone in the Bay Area.”

“Highly recommend BACS to anyone in the Bay Area.

When a computer challenge occurred, I had no idea where to begin to look for help. I use an iMac, had lost a huge section of important data, and began a google search. Way too many choices out there… BACS stood out, although I did call a few others as well. I called on a Sunday afternoon, left a messages, not expecting a return call until the following week.

I got a call back w/in an hour from Mike at BACS. Considering I live outside of their general area of work, Mike told me he would check w/ his technicians and see if any of them would be able to assist me.

The next day, Len Maggiore contacted me, remote into my computer, and solved my issue w/ ease. Not only was he knowledgeable, he was confident working w/ a Mac. He solved it while my computer stayed in my home!
I am one very pleased customer!

The next week, other companies I had called did call me back. For comparison purposes I explained what I needed. Just to see…
I was quoted hundreds of dollars more than what I paid and days or weeks of being w/out a computer since I would ‘need to bring it in for evaluation’.” Lori B Pleasanton

I needed help in converting my computer E-mail system so that I could use it with Microsoft exchange and synchronize with my cell phones. This is quite a complicated process and Jeremy worked very hard to set up correctly. Everything worked as promised when he was done so I’m quite pleased.”

Highest recommendations!”

“Our iMac started shutting down unexpectedly, and we had a few network configuration problems, so we called BACS. Made an appt for the next day and Todd came right on time. What an absolute pleasure to deal with this firm on all levels. Todd was extremely knowledgeable, helpful and polite, and while the iMac will have to go in for work, he diagnosed our router and printer problems and corrected those very quickly. We took his recommendation and got a new more secure wireless router from Fry’s. and I installed that today. My wife and I have been in high tech for 20+ years, and it’s not frequent that you find service of this high caliber. He did in an hour what I’ve been “attempting to get around to doing” do in a couple months. I can’t recommend them highly enough!”

After picking up my cousin we stopped to have coffee. While there she unsuccessfully tried to power up her laptop and was in desperate need of it.”

“After picking up my cousin we stopped to have coffee. While there she unsuccessfully tried to power up her laptop and was in desperate need of it. So we both called around for quick computer repair and eventually went with this place. They appeared to be honest and told us the video card needed to be replaced. The thing I liked about them is the efficiency, the cost was a bit too much for me, but it wasn’t a problem for her and she’s happy.”