James Berger

James Berger

Chief Information Officer

James Berger is the CIO and Partner at BACS Consulting Group.  James brings a vision to the management team that is transforming how IT Consulting is delivered.  With a firm focus on values, process, and the ultimate customer experience, relationships are key to the success of the company.  His long career was where he developed his understanding of clients and what it is they really want which is a true overall experience.

Before joining BACS he held various roles but most recently was the IT Director at Myoscience, Inc. where he designed and managed the expansion of the network to support the company’s worldwide operations.

Aside from his duties at BACS, he is also a husband, a father to 4 children, and a volunteer high school football coach.  He is passionate about his community and mentoring teens, developing their athletic skills, but more importantly encouraging them to be positive influences in their school, families, and community.

***

As a partner and Chief Information Officer, James Berger innovates and executes technology solutions and transformations for BACS Consulting Group. Driven to deliver the ultimate customer experience, James spearheads the continuous improvement of both the firm’s service offerings and its customer service methodologies. James’s successful leadership stems from a unique and compelling combination of technology and management expertise.

On the technology side, James started his career as an IT Support Technician at Quantum Corporation. Inspired to make a difference at a more palpable level, James moved onto IT Consulting, helping small- to medium-sized businesses. It was through his experience as an IT consultant and a business owner that James acquired and nurtured the skill of understanding clients and what they want. In his most recent role before joining BACS, James designed and managed the expansion of Myoscience’s network to support the company’s worldwide operations.

On the management side, James’s secret weapon is his sincere passion for empowering and motivating others to achieve their full potential. “I tell my employees that my job is to work them out of a job at BACS one day. I welcome employees who have great ambitions and encourage them to use us as a stepping stone, learn from us, and then take their career to the next level,” says Berger. With this visionary attitude, James recruits employees who genuinely want a career in technology and motivates them to deliver their best performance. To date, several clients have hired away BACS’s employees as their own IT needs warranted in-house support.

James’s passion for helping and mentoring others is not limited to work or technology. In his free time, he volunteers as a High School football coach. As a former football player himself, he now enlists his wife (who is his High School sweetheart) and his four kids to give back to the school they all attended by mentoring new and upcoming players. “Not only do I enjoy the game, but what gets me coming back year after year is seeing the impact that I have on these kids and encouraging them to be positive influences in their school, families, and community,” says James.

James’s innate ability to merge technology and people skills opens new opportunities for BACS to transform the way technology-based solutions are delivered. From hiring a Customer Experience Manager to instill internal accountability to building and nurturing positive relationships with clients at all levels of involvement, James continues to measure his success as the number of people he positively impacts.

We Love Helping Businesses Just Like Yours

Having an amazing customer experience starts with listening to you and having solutions that work for you.

A year and a half ago we called BACS and got Matt. We needed him again and today he showed up and did a great job, again. He wasn’t cheep, and nether was the work. They do come to your place.

Roger E. Santa Clara, CA
Roger E.

Mike and laptop specialist Brent were showed what great customer service and technical expertise is all about. …This is a place that values its customers. Just make sure that you ask enough questions that you understand the services, costs, and any options that might be delivery. If you’re not sure, or you don’t understand, ask again. Establish a good working relationship and realistic expectations and you’ll be treated fairly.  A great experience, thank you!

Roger D. Palo Alto, CA
Roger D.

Todd Stock of BACS is exceptionally knowledgeable on both PC and Mac. He got my systems humming in reasonably short order and he is very responsive to my requests for assistance.
In addition, I have used Mike Kushner who is very knowledgeable and personable. He has treated me very fairly in allowing me to return a phone system I purchased through him which I did not like.
I would recommend them to anyone who needs professional help with their computer systems.

Weldon W. Redwood City, CA
Weldon W.

Highest recommendations! Our iMac started shutting down unexpectedly, and we had a few network configuration problems, so we called BACS. Made an appt for the next day and Todd came right on time. What an absolute pleasure to deal with this firm on all levels. Todd was extremely knowledgeable, helpful and polite… My wife and I have been in high tech for 20+ years, and it’s not frequent that you find service of this high caliber. He did in an hour what I’ve been “attempting to get around to doing” do in a couple months. I can’t recommend them highly enough!

Anthony P. Post Falls, ID
Anthony P.

Highly recommend BACS to anyone in the Bay Area. When a computer challenge occurred, I had no idea where to begin to look for help. … BACS stood out, although I did call a few others as well. I called on a Sunday afternoon, left a message, not expecting a return call until the following week. I got a call back w/in an hour from Mike at BACS. …The next day, [they] solved my issue w/ ease… while my computer stayed in my home! I am one very pleased customer!
The next week, other companies I had called did call me back… I was quoted hundreds of dollars more than what I paid and days or weeks of being w/out a computer since I would ‘need to bring it in for evaluation’.

Lori B. Pleasanton, CA
Lori B.

I have been using BACS since 2003. The quality of service they provide can be seen in the substantial growth in their staff.

[I had] a problem with my laser printer: the distributor cancelled the order after Jeremy spent 1 1/2 hrs. getting product, and installation didn’t happen til 1/13. Other issues ensued with the 3 devices: IPAd ~ I3 ~ Android on that day. I was upset that the call took a long time ($$$). Although Jeremy worked with me and issued gave me a credit. Win – Win!

Julie S. San Jose, CA
Julie S.

When we had computer issues we called Mike from BACS, our network totally crashed and we ended up fine once BACS came over. Thanks!

 Online Advantages San Jose SEO

Thanks, Jeremy Kushner. If anyone reading this could use some remote IT support, I know a guy. Such a solid crew over there at BACS. Before they sorted out our email configuration, the most emails we had been able to send was 241. Wow…

Jonathan Dale Consultant
Jonathan Dale

5 Star+ service and beyond. BACS is the place to go for all your IT support need. They have the infrastructure and unparalleled up-to-date technology experience to go with their uber friendly staff!! 

John Yu, Operations Manager Scott Cole & Associates, APC
John Yu, Operations Manager

Our company of 100+ employees uses BACS for managed services and break/fix support. We love their attention to detail and the urgency behind their support. This is a top-notch operation.

Reggie Clanky 
Reggie Clanky

Best vendor selection we ever made! This is a professional and reliable IT Support vendor. They support me remotely yet it feels like they are right next door. They do what they say they will do!

Bryan Fisher, Director Alliance Health Care
Bryan Fisher, Director

…If I ever have a computer problem again, I know that they will be the first people I contact. Not only are the less expensive than lesser services, they are both dedicated and helpful.

Jenn S. San Francisco, CA
Jenn S.

…Their Tech’s work was brilliant, I completely trust them and will recommend them to anyone who needs computer help.

Mila V. Menlo Park, CA
Mila V.

…I’ve dealt with other IT consultants, and BACS is far superior. Their people are highly knowledgeable and they really go the extra mile for clients.

Jill O. Palo Alto, CA
Jill O.

My experience with the Techs at BACS were fantastic… They diagnosed and repaired the issue in less than 30 minutes, with no loss of data. Awesome.

Kathryn F. Palo Alto, CA
Kathryn F.

…When computer difficulties or changes arise, you just want a service that does what they set out to do. This is one company that actually achieves that goal.

Cynthia W. Sonoma, CA
Cynthia W.

I needed help in converting my computer E-mail system so that I could use it with Microsoft exchange and synchronize with my cell phones. This is quite a complicated process and Jeremy worked very hard to set up correctly. Everything worked as promised when he was done so I’m quite pleased.

R. S. Palo Alto, CA
R. S.

Mike was awesome. I called because my computer had gotten malware on it. I called BACS at 7pm on a Saturday night. He picked it up and fixed it in two hours and I had my computer by 10:30 p.m. on Saturday. He rocks!

Simon T. San Simeon, CA
Simon T.

I called and they delivered and Mike understood my needs, set me up with an appointment the same day and sent Devin who was professional, personable, and took care of my issue…

Carol S. San Jose, CA
Carol S.

Overall, I was very pleased with the outcome and with the excellent customer service provided by both Brent and by Mike. I recommend them highly…

M. J. Palo Alto, CA
M. J.

…Price is fair and I would trust this group with future computer issues.

Michael C. Woodside, CA
Michael C.

BACS saved me again! I have come back to them for help with my small business probably half a dozen times over the last few years and they are always so professional and reliable…

Brittany S. San Jose, CA
Brittany S.

I highly recommend BACS. They are honest, reliable and provide outstanding customer service…

DJ W. Menlo Park, CA
DJ W.

I wanted to reach out and say a big “Thank You” to BACS for helping with our security crisis here. It was a very scary time for us. I felt that you truly understood that urgency, and I think we nailed the problem. I appreciate that more than you know. It means the world to truly have some I.T. people who are “On Our Team”, and your initial help was excellent.

D. Fagella, Owner Science of Skill
D. Fagella, Owner