Jeremy Kushner

Jeremy Kushner

Chief Executive Officer

Jeremy is co-founder and CEO at BACS Consulting Group.  With nearly two decades of experience in the IT consulting and software industries, Jeremy has spent his career focusing on the end-user experience.   He strongly believes that the user interactions that happen around technology are of equal value as the technology itself.  With that understanding, Jeremy is passionate about making IT a human experience and the core values of BACS strongly reflect that.

Prior to founding BACS, Jeremy held senior positions in the enterprise software industry, including Symantec, Veritas, and ArcSight.   In these roles he managed software consulting and training practices across diverse geographies and user groups, always focusing on helping the end users maximize their  investment in their IT infrastructures.

Jeremy holds a Bachelor’s degree in English Literature and a Master of Arts in Education. Early in his career he spent several years teaching in Europe and Latin America.  Aside from being passionate about travel, food and wine, he maintains an active lifestyle that includes hiking, cycling and tennis.  Jeremy, his wife, and two daughters are active members in their community and try their best to avail themselves of all of the diverse activities the greater Bay Area has to offer.

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As co-founder and Chief Executive Officer at BACS Consulting Group, Jeremy Kushner has been instrumental in providing fully integrated solutions that empower businesses to get to the next level by understanding and maximizing the use of technology. “My role is to build the infrastructure that allows us to truly become a partner with our clients so we can turn technology from a cost center into a profitable part of their business,” says Kushner. “The key to delivering such a partnership is to pay attention to all the individual components that add up to an exceptional end-user experience, from making decisions that affect productivity and profitability to staffing our help desk appropriately.”

As preparation for his current role advocating the human side of technology, Jeremy put computers on hold early in his career to earn a bachelor’s degree in English Literature and a Master of Arts in Education. His education served as a platform to both discover and make an impact in the world by teaching English as a second language in Europe and Latin America. Returning to the United States in time for the Silicon Valley technology boom with a well-rounded experience, Jeremy jumped into the industry as an Enterprise Software Trainer, melding his passion for technology with his expertise in education.

The scope of Jeremy’s leadership roles and impact range from managing the programs and operations of a new training department and building it to a $5M business in 3 years, to successfully helping in a catastrophic data recovery endeavor with no backup or spare system where two IT vendors had previously failed. Adventurous in nature, Jeremy has pushed on the physical demands of training at a mining facility at approximately 15,000 feet above sea level, where his team had to endure air travel, land transportation, and even oxygen and rest requirements. This degree of dedication earned his team recognition for going well above and beyond to get the job done.

With this significant 20 plus year background and having held senior positions in the Enterprise Software industry—recruited by Symantec, Veritas, and ArcSight—Jeremy decided to start BACS with his brother Michael to become innovative market leaders in helping end-users maximize their investment in their IT infrastructures.

In addition to remaining passionate about travel, food, and wine, Jeremy maintains an active lifestyle that includes hiking, cycling, and tennis.  With his wife and two daughters, Jeremy leads a family who is engaged in the community and interested in participating in the diverse activities the greater Bay Area has to offer.

We Love Helping Businesses Just Like Yours

Having an amazing customer experience starts with listening to you and having solutions that work for you.

A year and a half ago we called BACS and got Matt. We needed him again and today he showed up and did a great job, again. He wasn’t cheep, and nether was the work. They do come to your place.

Roger E. Santa Clara, CA
Roger E.

Mike and laptop specialist Brent were showed what great customer service and technical expertise is all about. …This is a place that values its customers. Just make sure that you ask enough questions that you understand the services, costs, and any options that might be delivery. If you’re not sure, or you don’t understand, ask again. Establish a good working relationship and realistic expectations and you’ll be treated fairly.  A great experience, thank you!

Roger D. Palo Alto, CA
Roger D.

Todd Stock of BACS is exceptionally knowledgeable on both PC and Mac. He got my systems humming in reasonably short order and he is very responsive to my requests for assistance.
In addition, I have used Mike Kushner who is very knowledgeable and personable. He has treated me very fairly in allowing me to return a phone system I purchased through him which I did not like.
I would recommend them to anyone who needs professional help with their computer systems.

Weldon W. Redwood City, CA
Weldon W.

Highest recommendations! Our iMac started shutting down unexpectedly, and we had a few network configuration problems, so we called BACS. Made an appt for the next day and Todd came right on time. What an absolute pleasure to deal with this firm on all levels. Todd was extremely knowledgeable, helpful and polite… My wife and I have been in high tech for 20+ years, and it’s not frequent that you find service of this high caliber. He did in an hour what I’ve been “attempting to get around to doing” do in a couple months. I can’t recommend them highly enough!

Anthony P. Post Falls, ID
Anthony P.

Highly recommend BACS to anyone in the Bay Area. When a computer challenge occurred, I had no idea where to begin to look for help. … BACS stood out, although I did call a few others as well. I called on a Sunday afternoon, left a message, not expecting a return call until the following week. I got a call back w/in an hour from Mike at BACS. …The next day, [they] solved my issue w/ ease… while my computer stayed in my home! I am one very pleased customer!
The next week, other companies I had called did call me back… I was quoted hundreds of dollars more than what I paid and days or weeks of being w/out a computer since I would ‘need to bring it in for evaluation’.

Lori B. Pleasanton, CA
Lori B.

I have been using BACS since 2003. The quality of service they provide can be seen in the substantial growth in their staff.

[I had] a problem with my laser printer: the distributor cancelled the order after Jeremy spent 1 1/2 hrs. getting product, and installation didn’t happen til 1/13. Other issues ensued with the 3 devices: IPAd ~ I3 ~ Android on that day. I was upset that the call took a long time ($$$). Although Jeremy worked with me and issued gave me a credit. Win – Win!

Julie S. San Jose, CA
Julie S.

When we had computer issues we called Mike from BACS, our network totally crashed and we ended up fine once BACS came over. Thanks!

 Online Advantages San Jose SEO

Thanks, Jeremy Kushner. If anyone reading this could use some remote IT support, I know a guy. Such a solid crew over there at BACS. Before they sorted out our email configuration, the most emails we had been able to send was 241. Wow…

Jonathan Dale Consultant
Jonathan Dale

5 Star+ service and beyond. BACS is the place to go for all your IT support need. They have the infrastructure and unparalleled up-to-date technology experience to go with their uber friendly staff!! 

John Yu, Operations Manager Scott Cole & Associates, APC
John Yu, Operations Manager

Our company of 100+ employees uses BACS for managed services and break/fix support. We love their attention to detail and the urgency behind their support. This is a top-notch operation.

Reggie Clanky 
Reggie Clanky

Best vendor selection we ever made! This is a professional and reliable IT Support vendor. They support me remotely yet it feels like they are right next door. They do what they say they will do!

Bryan Fisher, Director Alliance Health Care
Bryan Fisher, Director

…If I ever have a computer problem again, I know that they will be the first people I contact. Not only are the less expensive than lesser services, they are both dedicated and helpful.

Jenn S. San Francisco, CA
Jenn S.

…Their Tech’s work was brilliant, I completely trust them and will recommend them to anyone who needs computer help.

Mila V. Menlo Park, CA
Mila V.

…I’ve dealt with other IT consultants, and BACS is far superior. Their people are highly knowledgeable and they really go the extra mile for clients.

Jill O. Palo Alto, CA
Jill O.

My experience with the Techs at BACS were fantastic… They diagnosed and repaired the issue in less than 30 minutes, with no loss of data. Awesome.

Kathryn F. Palo Alto, CA
Kathryn F.

…When computer difficulties or changes arise, you just want a service that does what they set out to do. This is one company that actually achieves that goal.

Cynthia W. Sonoma, CA
Cynthia W.

I needed help in converting my computer E-mail system so that I could use it with Microsoft exchange and synchronize with my cell phones. This is quite a complicated process and Jeremy worked very hard to set up correctly. Everything worked as promised when he was done so I’m quite pleased.

R. S. Palo Alto, CA
R. S.

Mike was awesome. I called because my computer had gotten malware on it. I called BACS at 7pm on a Saturday night. He picked it up and fixed it in two hours and I had my computer by 10:30 p.m. on Saturday. He rocks!

Simon T. San Simeon, CA
Simon T.

I called and they delivered and Mike understood my needs, set me up with an appointment the same day and sent Devin who was professional, personable, and took care of my issue…

Carol S. San Jose, CA
Carol S.

Overall, I was very pleased with the outcome and with the excellent customer service provided by both Brent and by Mike. I recommend them highly…

M. J. Palo Alto, CA
M. J.

…Price is fair and I would trust this group with future computer issues.

Michael C. Woodside, CA
Michael C.

BACS saved me again! I have come back to them for help with my small business probably half a dozen times over the last few years and they are always so professional and reliable…

Brittany S. San Jose, CA
Brittany S.

I highly recommend BACS. They are honest, reliable and provide outstanding customer service…

DJ W. Menlo Park, CA
DJ W.

I wanted to reach out and say a big “Thank You” to BACS for helping with our security crisis here. It was a very scary time for us. I felt that you truly understood that urgency, and I think we nailed the problem. I appreciate that more than you know. It means the world to truly have some I.T. people who are “On Our Team”, and your initial help was excellent.

D. Fagella, Owner Science of Skill
D. Fagella, Owner