Steady market growth was creating data and infrastructure management challenges for Sleep Health, prompting the company to seek a more flexible, cost-efficient solution. Working with BACS, Sleep Health was able to consolidate its growing volumes of data to a cloud-based server environment. The upgrade has helped the company improve scalability, increase efficiency, and bolster security to meet increasingly strict compliance mandates.


Keeping databases running efficiently, reliably and with high availability can be a tedious, time-consuming task. Sleep Health, a company that specializes in the diagnosis and treatment of sleep disorders, found itself waging that battle on a daily basis.

As the company expanded its operations and added more locations, the cost of managing its IT infrastructure increased as well. With the number of individual SQL databases deployed at each company location continuing to grow, Sleep Health realized it needed a more flexible, efficient approach to managing its growing data volumes and escalating infrastructure environment.


To gain insight into the sleep patterns and potential sleep abnormalities of its patients, Sleep Health uses proprietary sleep analysis software as part of its diagnosis and treatment procedure. To run the software, technicians are required to either access the program through an Internet connection or use remote software to log into the individual workstations at each site.

Sleep Health needed a more scalable server infrastructure that could more efficiently manage its growing application workload demands and deliver faster processing of increasingly large data volumes. As a healthcare provider, another pressure point for Sleep Health was consistently meeting the data protection and privacy requirements outlined in the Health Insurance Portability and Accountability Act (HIPPA).

While the need for better performance was clear, the sheer volume of data also presented some unique challenges for Sleep Health. Nearly six terabytes of patient data needed to be managed in accordance with HIPAA guidelines, but the company’s spiraling database environment was making that task increasingly more difficult.

“We knew we needed to manage our data more efficiently and began looking for a way to streamline this process and consolidate our databases without adding more complexity and technical resources to our existing infrastructure,” said Sleep Health. 


To help improve the performance and efficiency of its data infrastructure, BACS worked with Sleep Health to consolidate its server environment and migrate its growing volumes of data into a more flexible cloud-based solution.

BACS also helped Sleep Health implement a complete PC refresh across all of its sites; upgrade to next-generation firewalls; implement wireless backups to improve network reliability; and conduct a due diligence evaluation for a new ERP platform.


Consolidating its data infrastructure into a cloud-based server environment has helped Sleep Health improve data management and strengthen its data security with confidential patient files and databases now protected behind highly secure cloud infrastructure. The flexible cloud-based server helps ease bandwidth constraints, allowing technicians to more quickly and easily access and run its sleep analysis software on individual workstations at any point in time.

“Our ability to easily scale resources in the cloud gives us the agility we need to respond quickly to new growth opportunities,” says Sleep Health. “We can quickly add new databases without the capital and management expenses that often accompany new infrastructure deployments.”

The BACS team was able to implement Sleep Health’s extensive PC refresh with minimal disruption to operations and involvement of internal IT staff. As a sleep treatment provider, much of Sleep Health’s work is conducted during the middle of night and on weekends, so having reliable, around-the-clock IT availability and support was critical for this project. BACS was able to easily meet this demand without any change in its current workflow or scope of capabilities.

With its in-depth ERP due diligence assessment, BACS was able to help Sleep Health vet multiple ERP platforms. The detailed evaluation provided the company with valuable insight into the true cost of ownership, resource commitments, integration requirements, and how well each solution aligned with the company’s overall business strategy.

“There’s a lot we can attribute to BACS in terms of their ability to surpass our expectations for this project,” said Sleep Health. “The deep technical expertise of BACS’s consulting team proved instrumental in helping us clearly define our business requirements, understand the specific problems we were trying to solve, plan for future growth, and manage our expectations from a technology perspective.”

The server migration has provided Sleep Health with more scalable operations, improved data management efficiency, enhanced network performance, and helped strengthened its data security. The ability of BACS to consistently deliver high quality service and expert guidance has helped it maintain a 90 percent plus satisfactory rating since bringing Sleep Health onboard.

“It was really important for us to have the same team working on all these projects for continuity and consistency, “says Sleep Health. “That’s worked out really well for us. BACS clearly understands our strategy and the goals we’re trying to achieve, which makes for a truly strong relationship.”

Consolidating Sleep Health’s databases into a cloud environment has helped streamline its data management capabilities to meet HIPAA requirements and better position the company for future growth. Meanwhile, reducing the burden of managing multiple databases and onsite infrastructure has helped the company achieve significant cost savings.

We Love Helping Businesses Just Like Yours

Having an amazing customer experience starts with listening to you and having solutions that work for you.

A year and a half ago we called BACS and got Matt. We needed him again and today he showed up and did a great job, again. He wasn’t cheep, and nether was the work. They do come to your place.

Roger E. Santa Clara, CA
Roger E.

Mike and laptop specialist Brent were showed what great customer service and technical expertise is all about. …This is a place that values its customers. Just make sure that you ask enough questions that you understand the services, costs, and any options that might be delivery. If you’re not sure, or you don’t understand, ask again. Establish a good working relationship and realistic expectations and you’ll be treated fairly.  A great experience, thank you!

Roger D. Palo Alto, CA
Roger D.

Todd Stock of BACS is exceptionally knowledgeable on both PC and Mac. He got my systems humming in reasonably short order and he is very responsive to my requests for assistance.
In addition, I have used Mike Kushner who is very knowledgeable and personable. He has treated me very fairly in allowing me to return a phone system I purchased through him which I did not like.
I would recommend them to anyone who needs professional help with their computer systems.

Weldon W. Redwood City, CA
Weldon W.

Highest recommendations! Our iMac started shutting down unexpectedly, and we had a few network configuration problems, so we called BACS. Made an appt for the next day and Todd came right on time. What an absolute pleasure to deal with this firm on all levels. Todd was extremely knowledgeable, helpful and polite… My wife and I have been in high tech for 20+ years, and it’s not frequent that you find service of this high caliber. He did in an hour what I’ve been “attempting to get around to doing” do in a couple months. I can’t recommend them highly enough!

Anthony P. Post Falls, ID
Anthony P.

Highly recommend BACS to anyone in the Bay Area. When a computer challenge occurred, I had no idea where to begin to look for help. … BACS stood out, although I did call a few others as well. I called on a Sunday afternoon, left a message, not expecting a return call until the following week. I got a call back w/in an hour from Mike at BACS. …The next day, [they] solved my issue w/ ease… while my computer stayed in my home! I am one very pleased customer!
The next week, other companies I had called did call me back… I was quoted hundreds of dollars more than what I paid and days or weeks of being w/out a computer since I would ‘need to bring it in for evaluation’.

Lori B. Pleasanton, CA
Lori B.

I have been using BACS since 2003. The quality of service they provide can be seen in the substantial growth in their staff.

[I had] a problem with my laser printer: the distributor cancelled the order after Jeremy spent 1 1/2 hrs. getting product, and installation didn’t happen til 1/13. Other issues ensued with the 3 devices: IPAd ~ I3 ~ Android on that day. I was upset that the call took a long time ($$$). Although Jeremy worked with me and issued gave me a credit. Win – Win!

Julie S. San Jose, CA
Julie S.

When we had computer issues we called Mike from BACS, our network totally crashed and we ended up fine once BACS came over. Thanks!

 Online Advantages San Jose SEO

Thanks, Jeremy Kushner. If anyone reading this could use some remote IT support, I know a guy. Such a solid crew over there at BACS. Before they sorted out our email configuration, the most emails we had been able to send was 241. Wow…

Jonathan Dale Consultant
Jonathan Dale

5 Star+ service and beyond. BACS is the place to go for all your IT support need. They have the infrastructure and unparalleled up-to-date technology experience to go with their uber friendly staff!! 

John Yu, Operations Manager Scott Cole & Associates, APC
John Yu, Operations Manager

Our company of 100+ employees uses BACS for managed services and break/fix support. We love their attention to detail and the urgency behind their support. This is a top-notch operation.

Reggie Clanky 
Reggie Clanky

Best vendor selection we ever made! This is a professional and reliable IT Support vendor. They support me remotely yet it feels like they are right next door. They do what they say they will do!

Bryan Fisher, Director Alliance Health Care
Bryan Fisher, Director

…If I ever have a computer problem again, I know that they will be the first people I contact. Not only are the less expensive than lesser services, they are both dedicated and helpful.

Jenn S. San Francisco, CA
Jenn S.

…Their Tech’s work was brilliant, I completely trust them and will recommend them to anyone who needs computer help.

Mila V. Menlo Park, CA
Mila V.

…I’ve dealt with other IT consultants, and BACS is far superior. Their people are highly knowledgeable and they really go the extra mile for clients.

Jill O. Palo Alto, CA
Jill O.

My experience with the Techs at BACS were fantastic… They diagnosed and repaired the issue in less than 30 minutes, with no loss of data. Awesome.

Kathryn F. Palo Alto, CA
Kathryn F.

…When computer difficulties or changes arise, you just want a service that does what they set out to do. This is one company that actually achieves that goal.

Cynthia W. Sonoma, CA
Cynthia W.

I needed help in converting my computer E-mail system so that I could use it with Microsoft exchange and synchronize with my cell phones. This is quite a complicated process and Jeremy worked very hard to set up correctly. Everything worked as promised when he was done so I’m quite pleased.

R. S. Palo Alto, CA
R. S.

Mike was awesome. I called because my computer had gotten malware on it. I called BACS at 7pm on a Saturday night. He picked it up and fixed it in two hours and I had my computer by 10:30 p.m. on Saturday. He rocks!

Simon T. San Simeon, CA
Simon T.

I called and they delivered and Mike understood my needs, set me up with an appointment the same day and sent Devin who was professional, personable, and took care of my issue…

Carol S. San Jose, CA
Carol S.

Overall, I was very pleased with the outcome and with the excellent customer service provided by both Brent and by Mike. I recommend them highly…

M. J. Palo Alto, CA
M. J.

…Price is fair and I would trust this group with future computer issues.

Michael C. Woodside, CA
Michael C.

BACS saved me again! I have come back to them for help with my small business probably half a dozen times over the last few years and they are always so professional and reliable…

Brittany S. San Jose, CA
Brittany S.

I highly recommend BACS. They are honest, reliable and provide outstanding customer service…

DJ W. Menlo Park, CA

I wanted to reach out and say a big “Thank You” to BACS for helping with our security crisis here. It was a very scary time for us. I felt that you truly understood that urgency, and I think we nailed the problem. I appreciate that more than you know. It means the world to truly have some I.T. people who are “On Our Team”, and your initial help was excellent.

D. Fagella, Owner Science of Skill
D. Fagella, Owner