After relocating into a new, more expansive office building, one of the first priorities for Eargo, a West-coast-based hearing device manufacturer, was quickly establishing reliable wireless connectivity. Working with BACS, the company was able to install the required infrastructure and activate a new wireless network in a matter of days. The rapid installation helped ensure the continuity of its business operations while creating an IT foundation that would help drive business growth in the years to come.     


Growing a business from a small startup operation into a large-scale manufacturing enterprise doesn’t happen without a few obstacles along the way. A frequent challenge for many companies is navigating the complexities of technology deployment and scaling up IT infrastructure quickly and efficiently. That was the scenario facing Eargo, a Silicon Valley-based designer and developer of small and virtually invisible direct-to-consumer hearing aids.

While this was not the first challenge of this type for Eargo, the degree of urgency, in this case, was more intense and the scope of new infrastructure required for this expansion was on a much larger scale. Having quickly outgrown its previous office, the new facility would provide the company with more than 30,000 square feet of new office and manufacturing space.

With only minimal IT infrastructure in place, Eargo’s first order of business was establishing wireless access to the building as quickly as possible. To help them find a solution quickly, they turned to BACS―the same IT provider who had helped them overcome previous expansion hurdles and one they knew they could trust.


After signing the lease on its new building, Eargo’s first task for BACS focused on how quickly they could get a wireless network installed. The infrastructure not only needed to be ramped up quickly but also needed to be carefully planned to allow easy scalability as the company began to add new staff and scale-out its manufacturing operation.

To define exactly what Eargo meant by “quickly” and provide more precision to the timeframe they had in mind, company executives posed to BACS a simple and pointed question: “Would it be possible to install a wireless network and get it up and running within a week?”

For a company like BACS that prides itself on ingenuity and thinking outside the box, the question instantly became a challenge. Initially, the BACS team wasn’t sure if the goal was feasible. But as they weighed their options, the idea of a phased approach emerged as a potential option.

“The plan that emerged was that we would install a temporary wireless network first, giving them the quick connectivity they needed as they continued to relocate staff, install equipment, and prepare the facility for full-scale production,” said James Burger, CIO, BACS. “At the same time, this staged approach would give us the extended runway we needed to lay the groundwork for a more robust, permanent wireless solution.”



With the scope of the challenge more clearly defined, BACS began to work on the solution. That same day, BACS ordered the core infrastructure it would need for the initial deployment. The following day technicians ran the cabling. Two days later they installed the firewall, access points, along with a 4G wireless access card. Within five days, BACS had the infrastructure fully installed and the wireless service activated, providing Eargo with fast the connectivity it needed along with sufficient speed and bandwidth to meet its immediate needs.

“We used a 4G access card we had on hand and were able to negotiate a 60-day temporary wireless connection at a substantial discount with one of our preferred vendors,” said James Burger, BACS. “This allowed us to get the company up and running quickly as we continued to plan and configure the supporting infrastructure they would need to support a high-speed fiber connection.”

While establishing the wireless connectivity was at the top of Eargo’s priority list, other needs quickly rose to the surface. One of those was installing a new business telephone system, as well as adding a cloud-based server to support the company’s rapidly growing volumes of data.


Before the temporary 60-day wireless plan had expired, BACS was able to install a new 100 Mbps fiber-optic network and remove the temporary 4G connection. Thanks to smart planning and diligent effort on the part of BACS, Eargo now enjoys optimized and seamless wireless connectivity through its facility.

The phased approach helped provide Eargo with a smooth transition into its new space, allowing it to scale out of its office and manufacturing environment at a controlled pace with minimal business disruption.

As the company began to ramp-up its engineering operation, Eargo relied on BACS to help it build out its IT infrastructure, including installing a new cloud-based server that could run its various engineering tools. Thanks to BACS’s extensive experience working with SOLIDWORKS, Mathcad, and other engineering tools, BACS was able to help Eargo install these applications at substantial cost savings compared to specialized third-party integrators.

BACS’s deep technical expertise also proved instrumental in helping Eargo select and implement a new business phone system, deploy new call center infrastructure, as well as implement the cabling to conference rooms to run flat-screen monitors for online meetings and video conferencing. The new business phone system and call center infrastructure are designed to meet Eargo’s current needs while allowing room for expansion.

From its initial site analysis and needs assessment to planning and implementation, BACS was able to provide a fast and efficient infrastructure deployment, integrating complex technologies in multiple phases that all work seamlessly together. The rapid wireless installation and carefully planned infrastructure build-out have had a profound impact on helping Eargo drive business growth, boost productivity, and strengthen its network and IT security.

Like with many expansion projects, IT and infrastructure needs can be easily overlooked until the last minute. One advantage BACS brought to the project was its deep business planning expertise and its insistence on scheduling quarterly meetings, which were vital in helping to gain a clear insight on upcoming priorities, potential roadblocks, and what the team needed to be preparing for next.

“Our quarterly meetings proved instrumental in helping to eliminate many of the last-minute surprises that often arise in rapidly-evolving IT projects,” said James Berger, BACS. “Another advantage was our early involvement with the client from their small start-up stage. Our scope and depth of engagement with Eargo factored heavily in terms of our ability to clearly understand their goals, their timelines, and what they wanted to accomplish.”

Like many growing companies, Eargo is well-aware of the complexities, delays, and obstacles that are all-too-common in the world of technology deployment. But in this case, the company also discovered that with the right support, some creative thinking, and diligent effort, it is possible (though indeed rare) for events, timelines, and tasks to fall into place precisely as planned.

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A year and a half ago we called BACS and got Matt. We needed him again and today he showed up and did a great job, again. He wasn’t cheep, and nether was the work. They do come to your place.

Roger E. Santa Clara, CA
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Mike and laptop specialist Brent were showed what great customer service and technical expertise is all about. …This is a place that values its customers. Just make sure that you ask enough questions that you understand the services, costs, and any options that might be delivery. If you’re not sure, or you don’t understand, ask again. Establish a good working relationship and realistic expectations and you’ll be treated fairly.  A great experience, thank you!

Roger D. Palo Alto, CA
Roger D.

Todd Stock of BACS is exceptionally knowledgeable on both PC and Mac. He got my systems humming in reasonably short order and he is very responsive to my requests for assistance.
In addition, I have used Mike Kushner who is very knowledgeable and personable. He has treated me very fairly in allowing me to return a phone system I purchased through him which I did not like.
I would recommend them to anyone who needs professional help with their computer systems.

Weldon W. Redwood City, CA
Weldon W.

Highest recommendations! Our iMac started shutting down unexpectedly, and we had a few network configuration problems, so we called BACS. Made an appt for the next day and Todd came right on time. What an absolute pleasure to deal with this firm on all levels. Todd was extremely knowledgeable, helpful and polite… My wife and I have been in high tech for 20+ years, and it’s not frequent that you find service of this high caliber. He did in an hour what I’ve been “attempting to get around to doing” do in a couple months. I can’t recommend them highly enough!

Anthony P. Post Falls, ID
Anthony P.

Highly recommend BACS to anyone in the Bay Area. When a computer challenge occurred, I had no idea where to begin to look for help. … BACS stood out, although I did call a few others as well. I called on a Sunday afternoon, left a message, not expecting a return call until the following week. I got a call back w/in an hour from Mike at BACS. …The next day, [they] solved my issue w/ ease… while my computer stayed in my home! I am one very pleased customer!
The next week, other companies I had called did call me back… I was quoted hundreds of dollars more than what I paid and days or weeks of being w/out a computer since I would ‘need to bring it in for evaluation’.

Lori B. Pleasanton, CA
Lori B.

I have been using BACS since 2003. The quality of service they provide can be seen in the substantial growth in their staff.

[I had] a problem with my laser printer: the distributor cancelled the order after Jeremy spent 1 1/2 hrs. getting product, and installation didn’t happen til 1/13. Other issues ensued with the 3 devices: IPAd ~ I3 ~ Android on that day. I was upset that the call took a long time ($$$). Although Jeremy worked with me and issued gave me a credit. Win – Win!

Julie S. San Jose, CA
Julie S.

When we had computer issues we called Mike from BACS, our network totally crashed and we ended up fine once BACS came over. Thanks!

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Thanks, Jeremy Kushner. If anyone reading this could use some remote IT support, I know a guy. Such a solid crew over there at BACS. Before they sorted out our email configuration, the most emails we had been able to send was 241. Wow…

Jonathan Dale Consultant
Jonathan Dale

5 Star+ service and beyond. BACS is the place to go for all your IT support need. They have the infrastructure and unparalleled up-to-date technology experience to go with their uber friendly staff!! 

John Yu, Operations Manager Scott Cole & Associates, APC
John Yu, Operations Manager

Our company of 100+ employees uses BACS for managed services and break/fix support. We love their attention to detail and the urgency behind their support. This is a top-notch operation.

Reggie Clanky 
Reggie Clanky

Best vendor selection we ever made! This is a professional and reliable IT Support vendor. They support me remotely yet it feels like they are right next door. They do what they say they will do!

Bryan Fisher, Director Alliance Health Care
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…If I ever have a computer problem again, I know that they will be the first people I contact. Not only are the less expensive than lesser services, they are both dedicated and helpful.

Jenn S. San Francisco, CA
Jenn S.

…Their Tech’s work was brilliant, I completely trust them and will recommend them to anyone who needs computer help.

Mila V. Menlo Park, CA
Mila V.

…I’ve dealt with other IT consultants, and BACS is far superior. Their people are highly knowledgeable and they really go the extra mile for clients.

Jill O. Palo Alto, CA
Jill O.

My experience with the Techs at BACS were fantastic… They diagnosed and repaired the issue in less than 30 minutes, with no loss of data. Awesome.

Kathryn F. Palo Alto, CA
Kathryn F.

…When computer difficulties or changes arise, you just want a service that does what they set out to do. This is one company that actually achieves that goal.

Cynthia W. Sonoma, CA
Cynthia W.

I needed help in converting my computer E-mail system so that I could use it with Microsoft exchange and synchronize with my cell phones. This is quite a complicated process and Jeremy worked very hard to set up correctly. Everything worked as promised when he was done so I’m quite pleased.

R. S. Palo Alto, CA
R. S.

Mike was awesome. I called because my computer had gotten malware on it. I called BACS at 7pm on a Saturday night. He picked it up and fixed it in two hours and I had my computer by 10:30 p.m. on Saturday. He rocks!

Simon T. San Simeon, CA
Simon T.

I called and they delivered and Mike understood my needs, set me up with an appointment the same day and sent Devin who was professional, personable, and took care of my issue…

Carol S. San Jose, CA
Carol S.

Overall, I was very pleased with the outcome and with the excellent customer service provided by both Brent and by Mike. I recommend them highly…

M. J. Palo Alto, CA
M. J.

…Price is fair and I would trust this group with future computer issues.

Michael C. Woodside, CA
Michael C.

BACS saved me again! I have come back to them for help with my small business probably half a dozen times over the last few years and they are always so professional and reliable…

Brittany S. San Jose, CA
Brittany S.

I highly recommend BACS. They are honest, reliable and provide outstanding customer service…

DJ W. Menlo Park, CA

I wanted to reach out and say a big “Thank You” to BACS for helping with our security crisis here. It was a very scary time for us. I felt that you truly understood that urgency, and I think we nailed the problem. I appreciate that more than you know. It means the world to truly have some I.T. people who are “On Our Team”, and your initial help was excellent.

D. Fagella, Owner Science of Skill
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