Business technology has come far in just a few decades as many firms now enjoy operating in the cloud. While some companies still hold on to traditional tech support methods, modern enterprises are working closely with more modern Managed IT Services. Here’s a comparison of traditional and 21st century IT support.
Traditional Business Network Tech Support
Commercial organizations have embraced the internet as a backbone for connecting with other resources since the seventies. Retailers and suppliers were among the first commercial entities to connect online. Large firms typically hired their own in-house technology departments while small companies often turned to break-fix shops that often were fly-by-night operations seeking fast cash opportunities from widespread adoption of the computer revolution.
Another dimension of traditional tech support firms was the attempt to be all-things-tech without broad diverse knowledge of technology. Any type of computer or networking problem could potentially lead to massive amounts of downtime for hours or even days. Your business was at the mercy of technicians who might not have been familiar with your hardware or software, which took time to learn.
By the nineties it was very common for even small businesses to use computer networks. For maintenance they would often turn to help desks that weren’t interconnected with technicians in real-time like they are now. Consequently, response to technical issues was generally slow for coordination and troubleshooting. Then if the technicians made errors, it led to more costly downtime.
During the traditional IT era managers weren’t well informed about their business technology and simply trusted whatever tech support firm they found to fix bugs. Sometimes it led to long-term expensive contracts that contributed to a company’s financial collapse.
Today’s Managed IT Services
A Managed Service Provider (MSP), as defined by technology research giant Gartner, is a company that delivers various services and ongoing support to clients on their property, via the MSP’s data center or through a third part cloud provider. MSPs often pool their native services with outsourced resources to maximize serving client needs. High quality MSPs often offer the following IT services:
- Recommending cost-cutting solutions
- Planning, deploying and inspecting infrastructure
- Monitoring and maintaining business networks
- Troubleshooting, testing and installing applications
- Establishing a data backup and recovery plan
- Reducing cyberthreats with multi-layered security solutions
Cloud computing disrupted the traditional IT profession enormously. The rise of Software-as-a-Service (SaaS) firms such as Salesforce scrambled the IT landscape into a brave new setting that empowered businesses of all sizes to streamline operations. In other words, migrating to the cloud (a private or public intranet) helped business cut all kinds of upfront technology costs.
The cloud allowed businesses to operate more efficiently and independently. MSPs began offering a wider menu of technology solutions that old fashioned break-fix firms simply couldn’t compete with. Traditional help support personnel typically weren’t encouraged by their bosses to keep learning new technology, whereas today’s MSPs need to be experts on cybersecurity and innovations that make businesses more efficient and scalable, such as automation, AI and smart devices.
On top of that, MSPs learned how to talk with business decision makers on a personalized level instead of using the old scheme of shutting down questions or blurring answers with complex and confusing jargon. The new attitude of MSPs is to learn each client’s needs and provide custom solutions.
BACS IT Difference for Businesses Like Yours
The one difference that BACS IT has over other MSPs is our customer service experience. While many traditional help desks have limited capabilities and can be considered less efficient, BACS IT, an experienced MSP, can elevate your business to a more competitive level, allowing you to be more productive and profitable. Schedule a call with us and learn how we can bring your business up to date with the newest advancements in IT.