IT leaders often will look for the latest technologies that will provide the quickest return on investment. This strategy can work in the short-term―however, overtime and without proper planning, they often find themselves grappling to manage an unwieldy IT infrastructure. Complicating matters, many businesses experience high turnover within their IT team. With every team member exit, vital knowledge is lost―making it increasingly more difficult to optimize your return from new technology investments.
BACS experts have extensive experience helping businesses across industry sectors plan their IT infrastructure, deploy new technologies, and improve operational efficiency. With BACS, you can optimize the performance and resiliency of your IT infrastructure while reducing the cost spent on operating and maintaining poorly planned, out-of-date infrastructure.
BACS provides strategic guidance in several core areas:
- IT Assessment and Strategy
- Technology Planning and Roadmap Alignment
- Benchmarking and Performance Assessment
- Risk Management and Compliance
- Resource Efficiency and Cost Optimization
IT ASSESSMENT AND STRATEGY
If you are like most organizations, your IT environment has developed gradually over time. As your infrastructure evolves, problems can emerge, including redundancies, inefficiencies, performance gaps, and unplanned information silos. Eventually, it can be difficult to determine what is working and what is not, or where to invest in your IT resources.
To position IT as an enabler of success, you need an IT strategy that aligns with your business. That’s where BACS can help. Our IT assessments help determine how well your IT operation is performing, whether your business strategy is supported by your technology, and how to leverage technology and resources to full advantage. Our detailed evaluation will reveal insights into your IT strengths and weaknesses, uncover opportunities for cost optimization, and provide greater clarity for making difficult IT investment decisions.
Changing business models are driving a shift in the role of IT―from technology support and management, to the higher, more strategic goal of driving business value. Using industry best practice tools and techniques, our comprehensive IT assessments help answer questions that are vital for helping your business increase efficiency, minimize risk, bolster security, and enhance your bottom line.
TECHNOLOGY PLANNING AND ROADMAP ALIGNMENT
Disruptive technologies like big data, cloud, and the Internet of Things (IoT) are shifting business models and reshaping IT landscapes. BACS consultants work with you to develop the right technology roadmap with a strategic view towards long-term growth and maximum technology leverage. Our expert consultants understand the complexities and challenges of technology deployment and work to ensure your solutions align with your priorities and will scale appropriately.
BACS relentlessly pushes the envelope in our effort to help you get more from your people, processes, technology and budget. Our expert analysis and technology roadmap planning help ensure the best approach to migrating your platforms and applications to deliver optimum performance and maximum return on investment.
“It means the world to have knowledgable I.T. people on our team; BACS is excellent.”
Sound technology planning will allow you to more easily adapt to shifting business needs or new strategies, whether it’s geographic expansion, launching new products and services, or making decisions around mergers and acquisitions. The roadmap provides a coordinated method of managing changes to business priorities as they evolve; helping to make sure technology has a voice around decisions that demand IT support.
A realistic, achievable roadmap tailored to your objectives will allow IT to:
- Act tactically and purposefully when making technology decisions and managing projects.
- Offer a more structured process when securing approval from business leadership.
- Negotiate more confidently in its requests around new IT initiatives or projects.
BENCHMARKING AND PERFORMANCE ASSESSMENT
A results-focused approach to IT planning relies on collaboration between the business and the IT consultant. As part of our goal to deliver exceptional client experiences, we continually raise the bar on our ability to help you achieve the results you want by always measuring, reporting and improving your IT performance.
Our consultants track your performance using carefully defined metrics measured against industry standard benchmarks. By pinpointing poor performing areas and those that are running smoothly, our benchmarking approach helps identify your important areas for improvement and investment. We then work to eliminate the performance barriers.
Once the metrics have been created and implemented, we conduct recurring checks to make sure the technologies and processes are aligned with the benchmarks. We use our service desk support to correct any problem areas. As part of our benchmarking process, we will also carefully document our findings along with key operational details and workings of your IT environment.
RISK MANAGEMENT AND COMPLIANCE
As every member of your IT organization is well aware, security is paramount for the safe and reliable operation and protection of your business infrastructure and data.
BACS provides a holistic approach to risk management and compliance that defines what is most important to you, helping you protect vital business assets from unauthorized access and also to react quickly when systems are compromised.
As the data security and privacy regulations continue to proliferate, one major challenge is understanding and keeping track of new and emerging compliance requirements, such as HIPPA (Health Insurance Portability and Accountability Act) and 21 CFR Part 11, which outlines criteria for electronic records and signatures. Some data assets require minimal protection while others may require more robust security measures, particularly those assets governed in Europe under General Data Protection Regulation (GDPR) or locally under the California Consumer Privacy Act (CCPA) .
Creating a well-planned IT disaster recovery and business continuity plan that is built on sound data backup and recovery principles is vital. Data loss could result in lost business, compliance risks, and a damaged reputation. BACS consultants work with you to assess your current situation and develop a disaster recovery strategy that safeguards infrastructure and data, and manages ongoing threats.
Building an effective risk management and compliance framework is a long-term process, so the sooner you get started, the better. Leading organizations already have plans in place to help ensure that their IT environment is able to effectively support and persevere against rising threats to today’s IT infrastructure.
RESOURCE EFFICIENCY AND COST OPTIMIZATION
Competitive advantage in today’s market tends to favor those who know how to get the most from their IT investments. Achieving cost optimization requires a clear and documented framework for measuring, analyzing and predicting IT and business performance and risk.
BACS provides impartial, fact-based recommendations designed to make your business more efficient and productive. You might need updated tools or processes, or perhaps simple a better configuration for the tools you have. Either way, we’ll help you make the right decision. We’ll make recommendations based on what works and what is going to deliver optimum return on your investment.
Given the enormous upside potential, the sooner you get started with IT cost optimization, the better. The precise timing of your initial project is based more on internal elements than external ones. After you’ve planned and implemented your first initiative, cost optimization should be an ongoing process. When business is good and revenue is strong, it’s vital for organizations to remain mindful of the importance of continuous improvement and the long-term business value a proactive optimization strategy can deliver.
Leveraging the Value of Strategic IT Management
Technology is far too important not to deserve strategic priority. In today’s era of rapid business change, short-sighted decisions can result in costly, ineffective investments and technology complexity. That’s why you need an IT consultant that understands the technology landscape and is focused on helping you solve business challenges, drive efficiency, and build lasting value.
BACS consultants are well-equipped with deep industry expertise and the latest tools to systematically evaluate your IT environment. We review your IT support capabilities, pinpointing areas of potential improvement that could have the most impact on business productivity, service quality, and operational efficiency.
Working with an experienced service provider like BACS can help ease the growing burden of IT management while helping your business:
- Stay current with access to the latest technologies
- Identify opportunities for cost optimization
- Meet industry standards for compliance, security and uptime
- Optimize reliability and availability of resources and applications
- Prioritize decisions and plan for new capabilities based on defined business goals
BACS isn’t your average IT provider; our service isn’t “average,” and we don’t hire people who are “average.” We expect everyone on our team to always deliver service that results in a “WOW!”
Now you can partner with an IT services company that has exceptional people with strong values who do first-class work.
All our work is 100% guaranteed and our “no-robot” policy ensures that every time you call, a real human being will be on the other end of the line. This allows us to provide excellent service from the second you pick up the phone.
You can count on us to pay attention to the tiny details – providing the best customer experience in the industry.
We Are Show Ready
Every team member arrives Mentally, Physically, and Psychologically prepared to provide the best experience possible.
We Are Leaders
Being a leader is not defined by a title but defined by actions. Our team has aligned our values and vision to empower our team members to exceed expectations.
We Are Passionate
We take pride and have urgency in what we do and how we do it. You can see and feel our passion for your business in everything we do.
We Are Excellent
We strive every day to exceed your expectations by having extraordinary attention to detail and always proving our commitment to your business.
We Are Engaged
We have worked hard to build a culture, processes, and the beliefs that make BACS great so we align perfectly with like minded people and companies.
BACS provides an excellent cost effective IT service from computer setup to setting up a server and network. One of the benefits to using BACS is their flexibility and willingness to do special projects such as installing new wiring or server on short notice. Also, it has been nice to have IT support on-site part-time three days a week and also have phone support at other times.Marilyn FoustOffice Manager, Eargo Inc.
BACS provides us with outstanding IT consulting/services, competitive rates, deep technical expertise, excellent customer service and flexible remote/on-site scheduling. BACS provides significant value to our organization by enabling us to be more agile and responsive by providing superb day-to-day front-end user support, infrastructure & systems administration and tailored project consulting services.Johnny DonavichSenior Manager of IT, DFINE, Inc.
I wanted to reach out and say a big “Thank You” to BACS for helping with our security crisis here. It was a very scary time for us. I felt that you truly understood that urgency, and I think we nailed the problem. I appreciate that more than you know. It means the world to truly have some I.T. people who are “On Our Team”, and your initial help was excellent.D. FagellaOwner, Mountainview, CA
I needed help in converting my computer E-mail system so that I could use it with Microsoft exchange and synchronize with my cell phones. This is quite a complicated process and Jeremy worked very hard to set up correctly. Everything worked as promised when he was done so I’m quite pleased.R.S.CEO, Palo Alto, CA