About BACS

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A different type of IT company

We’re different because of our people and our company culture. BACS is made up of some very technologically gifted people, but what truly sets us apart from the competition is our culture of taking that extra step to make sure that the job is done with excellence and that our clients are extremely pleased with our service delivery.

The BACS difference is all about the customer experience. We want you to like, love, and trust us! That’s why we take care of the little things. This high level of care gets noticed and rewarded in loyal, long-term, happy client relationships.

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Our strategy of proactive, comprehensive IT support enables our clients to work each day with confidence in their IT systems. For us, breakdowns and downtime are unacceptable, and we work diligently to give you the maximum uptime productivity possible. That means doing everything from network cabling to virus protection with an eye toward giving you industry-leading security and improving your efficiency.

Our company’s leaders, Jeremy Kushner (Chief Executive Officer), Mike Kushner (Chief Commercial Officer), and James Berger (Chief Information Officer), all came to the IT world via very different paths. Their individual journeys have uniquely prepared them to meet the varied technology needs of businesses of all sizes.

BACS History

BACS began in 2010. We grew rapidly, and soon the Kushner brothers were hiring contractors and eventually full-time employees to meet the growing demand. It didn’t take long for us to become a full-menu, comprehensive IT solution for companies like yours. Because of our diverse backgrounds, and our growing staff of technicians, BACS is now able to handle all aspects of your company’s IT needs.

We do everything for our clients. It’s a true turnkey solution. The client comes to us and tells us their pain points, and we bring everything under our management. We take all the IT stresses off your plate so you can focus on moving your business forward!

OUR EXECUTIVE TEAM

The BACS Leadership team came to the IT world via very different paths. Their individual journeys have uniquely prepared them to meet the varied technology needs of businesses of all sizes.

Jeremy Kushner

Chief Executive Officer

James Berger

Chief Information Officer

Michael Kushner

Officer

BACS is your best choice for
business technology solutions.

BACS isn’t your average IT provider; our service isn’t “average,” and we don’t hire people who are “average.” We expect everyone on our team to always deliver service that results in a “WOW!”

We Are Show Ready

Every team member arrives Mentally, Physically, and Psychologically prepared to provide the best experience possible.

We Are Leaders

Being a leader is not defined by a title but defined by actions.  Our team has aligned our values and vision to empower our team members to exceed expectations.

We Are Passionate

We take pride and have urgency in what we do and how we do it. You can see and feel our passion for your business in everything we do.

We Are Excellent

We strive every day to exceed your expectations by having extraordinary attention to detail and always proving our commitment to your business.

We Are Engaged

We have worked hard to build a culture, processes, and the beliefs that make BACS great so we align  perfectly with like minded people and companies.

We Are Present

Our “no-robot” policy ensures that every time you call, a real human being will be on the other end of the line. This allows us to provide the best customer experience in the industry.

Learn How You Can

  • Get more from your team
  • Easily maintain compliance
  • Improve processes 
  •  Make your budget go further

IT Testimonials from Other Local Businesses

Having an amazing customer experience starts with listening to you and having solutions that work for you.

A year and a half ago we called BACS and got Matt. We needed him again and today he showed up and did a great job, again. He wasn’t cheep, and nether was the work. They do come to your place.

Roger E. Santa Clara, CA
Roger E.

Mike and laptop specialist Brent were showed what great customer service and technical expertise is all about. …This is a place that values its customers. Just make sure that you ask enough questions that you understand the services, costs, and any options that might be delivery. If you’re not sure, or you don’t understand, ask again. Establish a good working relationship and realistic expectations and you’ll be treated fairly.  A great experience, thank you!

Roger D. Palo Alto, CA
Roger D.

Todd Stock of BACS is exceptionally knowledgeable on both PC and Mac. He got my systems humming in reasonably short order and he is very responsive to my requests for assistance.
In addition, I have used Mike Kushner who is very knowledgeable and personable. He has treated me very fairly in allowing me to return a phone system I purchased through him which I did not like.
I would recommend them to anyone who needs professional help with their computer systems.

Weldon W. Redwood City, CA
Weldon W.

Highest recommendations! Our iMac started shutting down unexpectedly, and we had a few network configuration problems, so we called BACS. Made an appt for the next day and Todd came right on time. What an absolute pleasure to deal with this firm on all levels. Todd was extremely knowledgeable, helpful and polite… My wife and I have been in high tech for 20+ years, and it’s not frequent that you find service of this high caliber. He did in an hour what I’ve been “attempting to get around to doing” do in a couple months. I can’t recommend them highly enough!

Anthony P. Post Falls, ID
Anthony P.

Highly recommend BACS to anyone in the Bay Area. When a computer challenge occurred, I had no idea where to begin to look for help. … BACS stood out, although I did call a few others as well. I called on a Sunday afternoon, left a message, not expecting a return call until the following week. I got a call back w/in an hour from Mike at BACS. …The next day, [they] solved my issue w/ ease… while my computer stayed in my home! I am one very pleased customer!
The next week, other companies I had called did call me back… I was quoted hundreds of dollars more than what I paid and days or weeks of being w/out a computer since I would ‘need to bring it in for evaluation’.

Lori B. Pleasanton, CA
Lori B.

I have been using BACS since 2003. The quality of service they provide can be seen in the substantial growth in their staff.

[I had] a problem with my laser printer: the distributor cancelled the order after Jeremy spent 1 1/2 hrs. getting product, and installation didn’t happen til 1/13. Other issues ensued with the 3 devices: IPAd ~ I3 ~ Android on that day. I was upset that the call took a long time ($$$). Although Jeremy worked with me and issued gave me a credit. Win – Win!

Julie S. San Jose, CA
Julie S.

When we had computer issues we called Mike from BACS, our network totally crashed and we ended up fine once BACS came over. Thanks!

 Online Advantages San Jose SEO

Thanks, Jeremy Kushner. If anyone reading this could use some remote IT support, I know a guy. Such a solid crew over there at BACS. Before they sorted out our email configuration, the most emails we had been able to send was 241. Wow…

Jonathan Dale Consultant
Jonathan Dale

5 Star+ service and beyond. BACS is the place to go for all your IT support need. They have the infrastructure and unparalleled up-to-date technology experience to go with their uber friendly staff!! 

John Yu, Operations Manager Scott Cole & Associates, APC
John Yu, Operations Manager

Our company of 100+ employees uses BACS for managed services and break/fix support. We love their attention to detail and the urgency behind their support. This is a top-notch operation.

Reggie Clanky 
Reggie Clanky

Best vendor selection we ever made! This is a professional and reliable IT Support vendor. They support me remotely yet it feels like they are right next door. They do what they say they will do!

Bryan Fisher, Director Alliance Health Care
Bryan Fisher, Director

…If I ever have a computer problem again, I know that they will be the first people I contact. Not only are the less expensive than lesser services, they are both dedicated and helpful.

Jenn S. San Francisco, CA
Jenn S.

…Their Tech’s work was brilliant, I completely trust them and will recommend them to anyone who needs computer help.

Mila V. Menlo Park, CA
Mila V.

…I’ve dealt with other IT consultants, and BACS is far superior. Their people are highly knowledgeable and they really go the extra mile for clients.

Jill O. Palo Alto, CA
Jill O.

My experience with the Techs at BACS were fantastic… They diagnosed and repaired the issue in less than 30 minutes, with no loss of data. Awesome.

Kathryn F. Palo Alto, CA
Kathryn F.

…When computer difficulties or changes arise, you just want a service that does what they set out to do. This is one company that actually achieves that goal.

Cynthia W. Sonoma, CA
Cynthia W.

I needed help in converting my computer E-mail system so that I could use it with Microsoft exchange and synchronize with my cell phones. This is quite a complicated process and Jeremy worked very hard to set up correctly. Everything worked as promised when he was done so I’m quite pleased.

R. S. Palo Alto, CA
R. S.

Mike was awesome. I called because my computer had gotten malware on it. I called BACS at 7pm on a Saturday night. He picked it up and fixed it in two hours and I had my computer by 10:30 p.m. on Saturday. He rocks!

Simon T. San Simeon, CA
Simon T.

I called and they delivered and Mike understood my needs, set me up with an appointment the same day and sent Devin who was professional, personable, and took care of my issue…

Carol S. San Jose, CA
Carol S.

Overall, I was very pleased with the outcome and with the excellent customer service provided by both Brent and by Mike. I recommend them highly…

M. J. Palo Alto, CA
M. J.

…Price is fair and I would trust this group with future computer issues.

Michael C. Woodside, CA
Michael C.

BACS saved me again! I have come back to them for help with my small business probably half a dozen times over the last few years and they are always so professional and reliable…

Brittany S. San Jose, CA
Brittany S.

I highly recommend BACS. They are honest, reliable and provide outstanding customer service…

DJ W. Menlo Park, CA
DJ W.

I wanted to reach out and say a big “Thank You” to BACS for helping with our security crisis here. It was a very scary time for us. I felt that you truly understood that urgency, and I think we nailed the problem. I appreciate that more than you know. It means the world to truly have some I.T. people who are “On Our Team”, and your initial help was excellent.

D. Fagella, Owner Science of Skill
D. Fagella, Owner

-“You are an essential ingredient in our ongoing effort to reduce Security Risk.”

― Kirsten Manthorne