Inflexible IT infrastructure, increased security concerns, and escalating scalability challenges led Recor Medical to explore more effective IT configuration alternatives. Working with BACS, the company was able to consolidate its existing server infrastructure into a cloud-based file sharing solution that addresses the company’s scalability and security issues while helping to streamline data management and ease compliance burdens.


In today’s highly competitive healthcare market, technology can be an enabler of success or the barrier that holds you back. That was the scenario facing Recor Medical as it sought to scale its IT infrastructure in preparation for rapid business growth.

Headquartered in Palo Alto, CA, Recor Medical is a private, development-stage medical device company that designs and manufactures a proprietary ultrasound ablation system designed to treat resistant hypertension and high-blood pressure. As the company added staff and assembled the resources it would need to conduct a series of clinical trials in the United States and Europe, it realized its IT infrastructure would need a significant upgrade to meet the performance, security, and data governance requirements this effort would demand.


With clinical trial preparations underway in Europe and the majority of its files housed on a server in California, Recor needed a more efficient, streamlined approach to file sharing and collaboration. Managing permissions for data access also emerged a top priority in light of impending General Data Protection Regulations (GDPR) that were nearing final approval in Europe at the time.

After losing confidence in the ability of its current IT consultant to effectively guide them through this critical transition, Recor turned to BACS for assistance. BACS began with a detailed assessment of Recor’s existing IT environment, which uncovered several opportunities for performance and cost improvements, including ways to strengthen its network security and bolster its threat defenses.

Multiple business users accessing and sharing files across continents was beginning to strain the company’s existing server and internet connection. Any network downtime could greatly impact productivity and bring collaboration to a standstill. To help ease bandwidth constraints and network disruptions, BACS recommended Recor upgrade its existing server to a cloud-based file sharing solution.

Key to the success of the project was making sure the new platform would provide Recor’s users with reliable and secure access to confidential files and data while delivering the speed and performance needed to meet the company’s escalating file sharing and collaboration demands.

Another area of focus centered on the company’s existing wireless network, which lacked important enterprise-grade capabilities, including the ability to meet the reliability, performance, and robust security demands required by a fast-growing medical device company.


With built-in agility and efficiency advantages, the cloud-based file sharing platform offered the ideal solution. The systems helps Recor better manage storage costs while providing improved file sharing, file security, and data governance capabilities in a centrally managed system. Users can easily share files and collaborate remotely with greater ease and efficiency and less downtime.

Detailed folder permissions within the file sharing solution provide tightly defined rules around access to certain data. The system detects changes to files and syncs them, keeping both copies up to date while hybrid storage and backup provides redundant protection.

“Granular control and shared permissions in a cloud-based platform is precisely what we needed for secure, efficient collaboration across the business,” says Rancor. “The ability to access files without worrying about network slowdowns and workload constraints opens the door to greater productivity.”

To help bolster its security, BACS recommended Recor upgrade to an enterprise-class wireless network and replace its existing firewall with a next-generation unified communications firewall from Cisco. The new firewall, along with advanced malware and threat detection capabilities, help Recor quickly detect and contain threats that evade front-line defenses.

BACS also helped Recor implement a new document management platform and worked with a third-party provider to validate the system. The centrally managed system captures, stores, and retrieves both paper and electronic documents, helping to ease regulatory compliance burdens and improve collaboration through better workflow monitoring and version control.


By moving its data and server infrastructure to a cloud-based file-sharing environment, Recor gained the flexibility it needed to rapidly scale its business. Meanwhile, the more robust and resilient wireless network, along with advanced threat detection capabilities, gives Recor the security reinforcement and data governance capabilities it needs to operate in a highly regulated environment.

“The granular permissions provide Recor with significantly stronger data security measures while the cloud-based platform gives them the efficiency and scalability need to files it needed,” says James Berger, BACS.

The file share platform’s cloud-based functionality was essential to helping the company gain the flexibility and reliability it needed without adding management complexity and support costs. Meanwhile, the new wireless network’s enhanced reliability and faster download speeds bring a new level of efficiency and productivity for content sharing and collaboration.

The deep expertise BACS brought to the project proved instrumental in helping to tip the scales in their favor. Once BACS gained the trust of core stakeholders and were able to answer all of their questions openly and honestly, the BACS team was able to bring everyone onboard quickly.

“We were very upfront in our approach, sharing with them our success with similar projects and explaining to them why our recommendations offered the best fit for their needs,” says James Berger, BACS. “Ultimately, it was our honest feedback, deep expertise, and solid references that gave them confidence in our ability to deliver.”

Intelligent planning and efficient execution factored heavily in Recor’s ability to scale its operations quickly and securely. The cloud-based file sharing platform proved to be the ideal solution, giving Recor reliable, centralized control and management of corporate data, along with fast, efficient collaboration across the organization.

“Our ability to execute the project with minimal disruption across different time zones was critical to the success of the project,” says James Berger, BACS.”

With its new cloud-based fileserver environment, Recor has improved its collaboration capabilities, streamlined its compliance efforts, strengthened data security, and reduced infrastructure management costs. As a result, Recor can now focus more attention on discovering new treatments, improving productivity, and driving business growth.

We Love Helping Businesses Just Like Yours

Having an amazing customer experience starts with listening to you and having solutions that work for you.

A year and a half ago we called BACS and got Matt. We needed him again and today he showed up and did a great job, again. He wasn’t cheap, and neither was the work. They do come to your place.

Roger E. Santa Clara, CA
Roger E.

Mike and laptop specialist Brent were showed what great customer service and technical expertise is all about. …This is a place that values its customers. Just make sure that you ask enough questions that you understand the services, costs, and any options that might be delivered. If you’re not sure, or you don’t understand, ask again. Establish a good working relationship and realistic expectations and you’ll be treated fairly.  A great experience, thank you!

Roger D. Palo Alto, CA
Roger D.

Todd Stock of BACS is exceptionally knowledgeable on both PC and Mac. He got my systems humming in reasonably short order and he is very responsive to my requests for assistance.
In addition, I have used Mike Kushner who is very knowledgeable and personable. He has treated me very fairly in allowing me to return a phone system I purchased through him which I did not like.
I would recommend them to anyone who needs professional help with their computer systems.

Weldon W. Redwood City, CA
Weldon W.

Highest recommendations! Our iMac started shutting down unexpectedly, and we had a few network configuration problems, so we called BACS. Made an appt for the next day and Todd came right on time. What an absolute pleasure to deal with this firm on all levels. Todd was extremely knowledgeable, helpful and polite… My wife and I have been in high tech for 20+ years, and it’s not frequent that you find service of this high caliber. He did in an hour what I’ve been “attempting to get around to doing” do in a couple months. I can’t recommend them highly enough!

Anthony P. Post Falls, ID
Anthony P.

Highly recommend BACS to anyone in the Bay Area. When a computer challenge occurred, I had no idea where to begin to look for help. … BACS stood out, although I did call a few others as well. I called on a Sunday afternoon, left a message, not expecting a return call until the following week. I got a call back w/in an hour from Mike at BACS. …The next day, [they] solved my issue w/ ease… while my computer stayed in my home! I am one very pleased customer!
The next week, other companies I had called did call me back… I was quoted hundreds of dollars more than what I paid and days or weeks of being w/out a computer since I would ‘need to bring it in for evaluation’.

Lori B. Pleasanton, CA
Lori B.

I have been using BACS since 2003. The quality of service they provide can be seen in the substantial growth in their staff.

[I had] a problem with my laser printer: the distributor cancelled the order after Jeremy spent 1 1/2 hrs. getting product, and installation didn’t happen till 1/13. Other issues ensued with the 3 devices: IPAd ~ I3 ~ Android on that day. I was upset that the call took a long time ($$$). Although Jeremy worked with me and issued gave me a credit. Win – Win!

Julie S. San Jose, CA
Julie S.

When we had computer issues we called Mike from BACS, our network totally crashed and we ended up fine once BACS came over. Thanks!

 Online Advantages San Jose SEO

Thanks, Jeremy Kushner. If anyone reading this could use some remote IT support, I know a guy. Such a solid crew over there at BACS. Before they sorted out our email configuration, the most emails we had been able to send was 241. Wow…

Jonathan Dale Consultant
Jonathan Dale

5 Star+ service and beyond. BACS is the place to go for all your IT support need. They have the infrastructure and unparalleled up-to-date technology experience to go with their uber friendly staff!! 

John Yu, Operations Manager Scott Cole & Associates, APC
John Yu, Operations Manager

Our company of 100+ employees uses BACS for managed services and break/fix support. We love their attention to detail and the urgency behind their support. This is a top-notch operation.

Reggie Clanky 
Reggie Clanky

Best vendor selection we ever made! This is a professional and reliable IT Support vendor. They support me remotely yet it feels like they are right next door. They do what they say they will do!

Bryan Fisher, Director Alliance Health Care
Bryan Fisher, Director

…If I ever have a computer problem again, I know that they will be the first people I contact. Not only are the less expensive than lesser services, they are both dedicated and helpful.

Jenn S. San Francisco, CA
Jenn S.

…Their Tech’s work was brilliant, I completely trust them and will recommend them to anyone who needs computer help.

Mila V. Menlo Park, CA
Mila V.

…I’ve dealt with other IT consultants, and BACS is far superior. Their people are highly knowledgeable and they really go the extra mile for clients.

Jill O. Palo Alto, CA
Jill O.

My experience with the Techs at BACS were fantastic… They diagnosed and repaired the issue in less than 30 minutes, with no loss of data. Awesome.

Kathryn F. Palo Alto, CA
Kathryn F.

…When computer difficulties or changes arise, you just want a service that does what they set out to do. This is one company that actually achieves that goal.

Cynthia W. Sonoma, CA
Cynthia W.

I needed help in converting my computer E-mail system so that I could use it with Microsoft exchange and synchronize with my cell phones. This is quite a complicated process and Jeremy worked very hard to set up correctly. Everything worked as promised when he was done so I’m quite pleased.

R. S. Palo Alto, CA
R. S.

Mike was awesome. I called because my computer had gotten malware on it. I called BACS at 7pm on a Saturday night. He picked it up and fixed it in two hours and I had my computer by 10:30 p.m. on Saturday. He rocks!

Simon T. San Simeon, CA
Simon T.

I called and they delivered and Mike understood my needs, set me up with an appointment the same day and sent Devin who was professional, personable, and took care of my issue…

Carol S. San Jose, CA
Carol S.

Overall, I was very pleased with the outcome and with the excellent customer service provided by both Brent and by Mike. I recommend them highly…

M. J. Palo Alto, CA
M. J.

…Price is fair and I would trust this group with future computer issues.

Michael C. Woodside, CA
Michael C.

BACS saved me again! I have come back to them for help with my small business probably half a dozen times over the last few years and they are always so professional and reliable…

Brittany S. San Jose, CA
Brittany S.

I highly recommend BACS. They are honest, reliable and provide outstanding customer service…

DJ W. Menlo Park, CA

I wanted to reach out and say a big “Thank You” to BACS for helping with our security crisis here. It was a very scary time for us. I felt that you truly understood that urgency, and I think we nailed the problem. I appreciate that more than you know. It means the world to truly have some I.T. people who are “On Our Team”, and your initial help was excellent.

D. Fagella, Owner Science of Skill
D. Fagella, Owner